- The physical environment in which an employee works.
- The support and tools an employer provides to effectively do the job.
- How an employer takes an interest in the well-being and success of employees.
The physical environment in which an employee works determines their morale about the work.
What’s it like in the back where your guests don’t dare see? Well lit? Ample space for employees personal belongings? How you offer your employees space to start and end their work day shows how greatly your value their role. Because in the end, you can’t expect top rated customer service from employee’s who feel distrusted and discounted. Successful businesses focus on creating memorable employee experiences to keep their staff engaged and happy which always overflows into their customer experience and bottom line.
In the heat of the moment, having tools and training that don’t really apply to guest needs, creates great frustration for employees.
Each employee is at the forefront of using the support and tools you provide. When was the last time you asked for feedback on the effectiveness, ease of use and enjoyment of those tools? Everything from POS to menu displays, your employees are your most valuable resource in gaining feedback to better your business.
