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Pacific Coast Hospitality

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Job: Restaurant Director of Operations

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.


photo: Seattle, WA — Pacific Coast Hospitality hospitality recruitmentMarket Seattle, WA

Job Description 

We’ve acquired a very exciting new search for a Restaurant Director of Operations position for this iconic Seattle based, rapidly expanding QSR concept. Currently 15 units and more are coming! Founded 30 years ago, this company offers authentic recipes right out of America’s South and a genuine dedication to quality.

The high esteem for the brand, combined with strong concept components and excellent unit economics, provides solid positioning for expansion. More aggressive expansion is planned: four units in 2016, eight in 2017, and higher numbers in subsequent years.  The company intends to penetrate new markets within the next two years, on its way to becoming a genuine national brand.

A senior executive, with abundant experience growing food-service brands, has joined the founders to lead this concept’s growth. The company’s plans depend heavily on a highly-effective Director of Operations to assume the responsibilities of daily operations.  The rate of growth, and the success of new units, will be a direct function of the Director’s abilities.  Additionally, this person will be viewed as a possible successor to the President’s chair.

Requirements Ideal candidate must have the following:

  • Minimum of 3 years of food service Director of Operations experience.
  • Able to execute on high standards and procedures.
  • Exhibit strong people skills…likeable, enthusiastic and caring.
  • Personally display a guest 1st mindset.
  • Excellent communication and organizational skills.
  • Demonstrated ability to drive growth while continuously improving guest satisfaction.
  • Proven track record in maintaining strong cost controls, and quality standards.
    • Major Areas of Responsibility:
      • Operations Culture
      • Sales & Profits
      • Guest Satisfaction
      • Facility Maintenance
      • Franchise Support
      • Management Development

Salary Range and Benefits

  • $80,000 – $1200,000/yr. based on experience
  • Cash bonus opportunity: 25% of salary
  • Stock Incentive Plan
  • Auto allowance
  • Mobile phone allowance

Job Category Restaurant Director of Operations

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

The Economy of Artisan Pizza

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Is there such a thing as bad pizza? In today’s ever growing “artisan pizza” market, there might one day soon be a thing as bad pizza which everyone wants to avoid. Cheap and basic don’t often cut it anymore. Consumers are looking for artisan crafted and pizzerias to step it up with the product they deliver.  The freshness of farm-to-table ingredients creates the perception of a healthier pie, while exotic cheeses and meats convey an aura of sophistication and provide a new experience in flavor profiles.

Along with new flavor experiences everyone is looking for quality – what that standard of quality is may vary from consumer to consumer – whether it be taste, organic ingredients used, size of each pie, etc. consumers are starting to realize the art of pizza making and the quality they are receiving on each slice.

In general, most consumers haven’t let a sluggish economy get in the way of pleasing their palates; if anything, they’re getting pickier about quality. In a 2012 survey by research firm Technomic, 34% of diners said they were willing to pay more for gourmet ingredients, compared to 26% in 2010, while 27% said they’d shell out more for natural or organic ingredients, up from 21% two years earlier. In the same study, 33% said they were “interested in trying pizza with highly innovative toppings,” a big jump from 13% in 2010.

Want proof the consumers growing favoritism for specialty pizzas? The biggest pizza chains in the US today are even making alterations to meet consumers demands for artisan, hand crafted pies.  From Domino’s to Papa Murphy’s and many small pizza shops in cites all across the US, all have leapt into this new market concept, artisan pizzas.

With the economy of pizza ever growing and changing, the rise of careers available comes along too.  With consumers begging for new, bold and specialty flavors, now is the time to start your artisan career in the pizza industry.  More than just a hospitality position, PCH is looking to place artisans with a passion and desire to create and combine unique taste pizza consumers will rave about.

Want more information on positions we’ve got available in the pizza industry? Visit our website.

TOP 3 MISTAKES MADE HIRING IN THE HOSPITALITY INDUSTRY

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Hiring continues to be one of the most difficult aspects of managing and growing a successful business. A massive amount of research has gone into the subject and methods of all kinds have been created by thinktanks and scholars, yet it remains one of the top 3 objects of worry for business leaders in the U.S. While finding the perfect hiring method may have eluded us so far, it is possible for us analyze the biggest mistakes hospitality managers make that keep businesses from realizing their potential level of success.

  1. Succumbing to Panic

It’s not uncommon for business owners or managers to find themselves desperately understaffed after a previous team member suddenly resigns or acts in a way that necessitates their immediate severance. It’s in these instances that it is easiest to succumb to the pressure of your staff to hire replacements immediately to fill the holes left by the previous employees, regardless of whether or not those rushed hires are compatible with the business or the best fits for the job. This can lead to workplace instability, conflict with staff, and a lowered productivity level that can easily sink your business.

The best way to avoid this is being proactive and having a plan for staffing emergencies. It’s very easy to get into a comfortable place and fail to observe changes in the behavior of your employees that may becoming less invested in your business and their job. This is the number one sign of an oncoming opening in your staff-and you do NOT want to be caught unprepared. Always be on the lookout for people who may be interested in working for you-take down the contact information of anyone who comes in wondering if you’re hiring, and keep a lookout on employment services like linkdin and job boards around your area for people who are looking for a job in your industry.

ALWAYS utilize pre-employment checks before settling on a candidate. No matter the pressure you’re under to fill a spot, never let your guard down lest your business suffer the consequences of a lying candidate.

  1. Not Following Gut Instincts

We see it in movies and television all the time: the down-on-their-luck man or woman who goes from place to place looking for a job to no avail. If only someone would just give them a chance, they would make an exemplary employee and be a boon for business! We all root for this person, and when we see it in real life, we want to see them succeed all the more. While such generosity and empathy should be undoubtedly encouraged, we must express temperance, as it is easy to get caught up in the moment and ignore the signs we feel may not seem entirely right about a prospective employee.

The guilt we feel over not giving somebody the chance that they desperately need, or perhaps the self-righteousness and vindication we feel when we decide that WE are the ones who will give that person the opportunity can easily cloud our better judgment. Always take a step back and analyze your gut feeling about a person. It doesn’t matter if it’s the homeless woman down the street or the snazzily dressed middle class man with the impeccable résumé smiling at us from across the table, if something feels off about them, listen to that instinct. People can catch small idiosyncrasies subconsciously, and those little inconsistencies give us a sense of unease. If you feel that unease during the hiring process, that candidate may very well not be worth the chance.

  1. Tunnel Vision

As managers, it’s easy to become fixated on certain traits we believe to be imperative in a successful role fulfillment while hiring. The checklist of main personality aspects and skills that are essential to the role drown out everything else on the list of things that make a good employee. While they are important, we can’t focus on such traits to the absolute exclusion of all other things.

For example, when hiring for a sales position, we may think that the most important aspect of a potential employee’s personality may be the gift of gab and conversation. Once we find someone who can easily build rapport and close a sale, we hire them without looking at the other aspects of their personality. Once hired, though, we find out they may be lazy, deceitful, or are incapable of operating as part of a team. The same principle applies to the hospitality industry-we may hire a server who is personable, attractive, and coordinated, but they may be disorganized, forgetful, and unprofessional in their relationships with their coworkers.

10 ESSENTIAL STEPS TO LANDING AND ACING A RESTAURANT JOB INTERVIEW

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In today’s extremely competitive job market, we need all the help we can get to land a job anywhere, and that includes the restaurant industry. You can apply to hundreds of different restaurants, bars, and burger joints without so much as cursory call back for an interview. What you need is a plan of action that will separate you from the pack. The following path from pre-application to post-interview will give you a step-by-step guide on how to maximize your efforts while looking for a position in a restaurant you’d love to work in and give you a major leg up on your competition.

 

Landing the Interview

Step 1: Do some research! What kind of establishment is this restaurant? What is it they serve? What is their theme or niche? What image are they trying to present to their customers? What kind of value do they try to bring to their patrons outside of just giving them food? Do you think you could fit in with their image? These are all important questions that need to be answered in order to maximize the effects of your efforts in applying.

Step 2: Scout out the look of those who are in the position you’re applying for. What is their level of dress? What attitudes are they bringing to the table? How do the groom themselves? How do they fit with the rest of the restaurant? If you want their position, you need to know how to act the part.

Step 3: Once you have applied, follow up! Keep on Calling and dropping by to speak to the supervisor-don’t let them forget your face or how interested you are in the position. The number one mistake people make when job hunting is not following up and just expecting the managers to do all the work in hunting them down.

Keep up these efforts and landing an interview is all but inevitable!

 

The Interview

Step 4: Remember the level of dress the people in your position were wearing? Rule of thumb is to go one level of formality in dress above them. Are they wearing business casual? Dress business formal. Are they wearing khakis and polo shirts? Wear a nice dress shirt and pants. Remember, you’re presenting your best self in this interview process. Under dressing is the worst error you can make right off the bat.

Step 5: BE HONEST. Lying during an interview will ALWAYS come back to haunt you. You WILL slip up in the lie, or forget a detail, and somebody will invariably notice. Once caught in a lie, you will never regain that credibility even if you don’t lose your job.

Step 6: Be confident and proactive! No interviewer likes asking questions and getting a flat sentence or two in reply. Relay anecdotes and stories from previous job or life experiences that pain you in a positive light. Ask them questions, build rapport so it’s easier for them to remember you when sifting through applicants later on.

Step 7: If the job provided a description of the positive traits they’re looking for in a candidate, include those words verbatim as you present yourself to your prospective employer.

Step 8: Mind your body language! Present a confident, open self with your body language by uncrossing your legs or arms, laying your hands flat on a surface (if applicable) and relaxing your shoulders. Interviewers canfeel the tension you create by presenting closed off body language and it gives them a more negative impression when they’re looking back on your file.

 

After the Interview

Step 9: Last verse same as the first! Be active, don’t force them to do all the work in remembering you. Call them and drop by to speak to the person who interviewed you. Keep your face and name on their mind as they go through more applicants

Step 10: Always be cordial, even if they decide to go with another applicant. Who knows, maybe that person won’t work out or another spot will open up and your name is next on the hiring list!

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Portland, Oregon skyline | Pacific Coast Hospitality hospitality recruitersMarket Portland, OR

Job Description 

This fast casual restaurant prides itself in offering fresh ingredients at reasonable prices. Specializing in burgers, shakes, fries, premium soft serve ice cream and other classic American dishes; this concept is searching for a dynamic Restaurant General Manager candidate to join their team. Their restaurants are comfortable and sparkling clean, with outstanding service, hospitality and attention to detail. Offering competitive wages and benefits, this family owned multi-concept restaurant group is committed to the wellbeing of their team members, their families and the neighborhoods they operate in.

If you have the drive to lead and coach an inspired and service-focused workforce and enjoy engaging the community to grow your business, then this fast-paced, friendly atmosphere is the place for you!

Requirements Ideal candidate should have the following:

  • Assistant General Manager or General Manager experience with a QSR / Fast Casual burger centric concept
  • Ability to be self-directed and act with a minimum of direct supervision or oversight
  • Strong decision making skills, verbal communication, and guest focus
  • Record of delivering consistent revenue and profit expectations
  • A strong track record of understanding and adhering to defined operational processes
  • Passion for developing local marketing, building great relationships within the community
  • Ability to motivate staff to excel in high-volume, time sensitive environment
  • Ability to consistently deliver high quality food and service

Salary Range & Benefits

  • $44,000 – $50,000/yr. based on experience
  • Obtainable bonus program based off 20% of base salary
  • Benefits package including medical insurance
  • Annual Performance / Salary Review
  • Paid Vacation and sick time benefits

Job Category General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant Kitchen Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

Corvallis ORMarket Corvallis, OR

Job Description 

NEW RESTAURANT OPENING! Would you enjoy a small-company environment with the opportunities of a mid-size national company? Industry leading, well established, west coast based operator of casual family-style Italian cuisine is searching for a passionate Restaurant Kitchen Manager who is dedicated to providing the best possible experiences for their guests and team members. To deliver a superior dining experience to all guests, the Kitchen Manager leads the preparation of fresh, simple, delicious Italian recipes in a fast-paced, high volume kitchen. They ensure the prompt delivery of great tasting food to guests through consistent use and execution of company systems and tools that have been developed and tested over time. Planning, production, and preparation are the keys to their success. In addition, the Kitchen Manager is responsible for creating an environment that builds energy and fun, resulting in an excellent guest and team member experience.

Requirements Ideal candidate will have the following:

  • Minimum 2 years high volume BOH management experience in a full service restaurant
  • Ability to motivate staff to excel in high-volume, time sensitive environment
  • Ability to consistently deliver high quality food
  • Understanding of budgeting and BOH operations
  • Passion for developing and mentoring a team
  • Ability to transfer to other units a plus (but not required)

Salary Range & Benefits

  • $39,000 – $43,000/yr. based on experience
  • Comprehensive benefits package including medical, dental, vision, and life insurance
  • 401K Plan
  • Annual Performance Reviews
  • Paid Vacation and sick time benefits
  • Typically a five day work week with two consecutive days off
  • Quarterly bonus potential

Job Category Restaurant Kitchen Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Seattle, WA — Pacific Coast Hospitality hospitality recruitmentMarket Seattle, WA

Job Description 

Would you enjoy a small-company environment with the opportunities of a mid-size national company? Industry leading, well established, west coast based operator of casual family-style Italian cuisine is searching for a passionate Restaurant General Manager who is dedicated to providing the best possible experiences for their guests and team members. This company promotes from within and is proactively seeking experienced Restaurant Managers willing to come on board at a Department Manager level and quickly earn transition into a General Manager position. If you are looking for a secure, competent management and executive team with low turnover and a positive and fun work environment, we encourage you to apply.

Requirements Ideal candidate will have the following:

  • 1-3 years of experience as a General Manager and/or 5-10 years as a Restaurant Manager in full-service dining environment required
  • Ability to work weekends and evenings
  • Energetic and productive in a fast-paced environment
  • Committed to guest service
  • Able to lead by example and effectively balance details, people, and service

 

Salary Range & Benefits

  •  $45,000 – $55,000/yr. based on experience
  • Typically a five-day workweek with two consecutive days off / 46-50 hour work week
  • Health benefits package including: medical, dental, vision, & life insurance
  • Flexible spending account
  • 401k with discretionary company match
  • 2-4 weeks paid vacation per year
  • Paid sick time accrual
  • Promotional opportunities (98% of GMs are promoted from within)
  • Free and/or discounted meals
  • Verizon and AT&T Wireless discounts

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Los Angeles, CA—Pacific Coast Hospitality. Restaurant Recruitment for Los Angeles, CAMarket Pomona, CA

Job Description 

Want a bold new career with one of the most exciting sports themed bar and grill concepts in Southern California? This locally owned sports pub with OTB is seeking a talented General Manager to lead this exciting establishment that caters to sporting enthusiasts and families alike.

We’re looking for an energetic inspiring leader to fit a full-time restaurant General Manager role, with a need to succeed in an exciting, fast paced, sports themed environment.

Topmost responsibilities of this position include motivating and coaching a talented staff to deliver an outstanding experience to our guests while upholding top-notch standards in food and beverage quality in a fast-paced, high-volume atmosphere. Responsibilities also include other management tasks to ensure profitability and sound operations, such as quality staffing, inventory control and maintaining a clean, safe environment. The ideal candidate has high-volume restaurant experience, proficiency in a sports themed environment, OTB/gaming experience, demonstrates a desire to continue growing both professionally and personally, and is eager to learn new skills and competencies on a daily basis. This is an opportunity for the right candidate to experience professional growth with a well-established concept. Join a team that is all about sports, great food, family and friends.

Responsibilities Include:

  • Understands the Profit and Loss Statement and helps create action plans for opportunity areas.
  • Ensures overall food quality and handling, safety, security, service and cleanliness standards are met.
  • Hires, trains, schedules, coaches and counsels, supervises, reviews and terminates as necessary to meet standards of excellence.
  • Ensures that all necessary and industry standard restaurant cost control systems are in place, in practice, spot checked and enforced. This includes, but is not limited to, bottle-for-bottle requisitioning, chit-for-food/chit-for-beverage procedures, shelf-to-sheet inventorying, etc.
  • Meeting and communicating with the guests of the restaurant. We want our guests to feel like they our valued friends!
  • Familiarity with horse racing and its related wagering operations preferred, not required
  • Working with supervisors, company finance, and director to control cost and maximize efficiency.
  • Builds community relations and promotes the growth of the concept within and outside of the four walls.
  • Attends and conducts regularly scheduled staff meetings as required to ensure effective communication.
  • Handles complaints, develops staff, provides budgeting and forecasting, and manages payroll and inventory controls.

Requirements Ideal candidate must have the following:

  • Extensive food, beverage, and bar service knowledge in comparable food and beverage operation.
  • Familiar with sporting events and accompanying promotions.
  • Minimum of 3 years previous experience in a sports bar or similar venue.
  • Proven success record in building sales.
  • A 4-year college degree is highly desirable, but not required.
  • Ability to build excellent professional guest relationships while meeting approved budgetary goals in sales and cost controls.
  • Extensive knowledge of food and beverage products, including proper storage techniques.
  • Ability to successfully manage projects to completion and accomplish goals as assigned in a timely basis.
  • Knowledge of the operational and maintenance requirements of all the equipment utilized in the facility to which assigned.
  • Ability to prepare, plan and forecast labor costs and scheduling to meet guest needs.
  • Training, coaching, and leadership skills.

 

Salary Range & Benefits

  • Competitive Salary (ranging from $58k – $90k depending on experience)
  • Monthly Bonus Plan (up to 10% of base salary)
  • Annual Performance / Salary Reviews
  • Company Paid Medical Insurance Plan (Medical, Dental, Life)
  • Tuition Reimbursement
  • 401k Plan
  • Company Profit Sharing
  • Paid Time Off
  • 25% Discount at Onsite Childcare Facility

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.