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Pacific Coast Hospitality

recruitment

How to Attract and Retain Top Talent in the Hospitality Industry

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Setting table at a restaurant

Excellent customer service and a high standard of professionalism are requirements in the fast-paced, dynamic hospitality sector. Although it can be difficult to find and keep excellent personnel in the hospitality sector, doing so is crucial for any company to succeed. Here are six excellent guidelines to remember when looking to hire.

1. Develop a deep understanding of the hospitality industry 

To be successful in hospitality recruitment, it is essential to have a deep understanding of the industry, its trends, and its unique challenges. Invest in ongoing training and development to stay up-to-date on the latest industry developments.

2. Build a strong network

Building a strong network of industry contacts is essential for hospitality recruitment firms. Attend industry conferences and events, participate in online forums, and cultivate relationships with industry professionals.

3. Use data to drive decision-making

Data can be a powerful tool for hospitality recruitment firms. Use data to track industry trends, identify skill gaps, and measure the effectiveness of recruitment strategies.

4. Emphasize quality over quantity

In hospitality recruitment, it is essential to emphasize quality over quantity. Focus on finding the right candidates who have the skills, experience, and cultural fit needed to succeed in the industry.

5. Provide exceptional customer service

Customer service is key in hospitality recruitment. Provide exceptional service to both clients and candidates, and build a reputation as a trusted partner in the industry.

6. Leverage technology

Technology can be a powerful tool for attracting and retaining top talent in the hospitality industry. Use technology to streamline recruitment and hiring processes. Consider offering online training and development opportunities, and always provide real-time feedback and recognition.

Consumers On the Move… Quick Service Restaurants On the Rise

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Swing by the taco shop or made to order sandwich place down the street to rush in and grab a quick bite to eat… it’s the common routine for many at breakfast, lunch and dinner. But it’s more than a quick place to grab some grub.
Fact is, fast casual dining establishments are currently the fastest growing foodservice segment globally. According to new research, consumer foodservice sales grew 5.7 percent globally in 2015, and within that growth, QSRs grew 10.4 percent, being the highest rising segment in the industry as a whole (Euromonitor).

PCH is working with a variety of QSR and fast casual brands which require superior candidates to rise with the demands of the industry and thrive in a unique environment. More than just a job placement, often these QSR and fast casual concept dining brands go far beyond the walls of their company are very involved in their local communities and place great emphasis on their teams social responsibility to the surrounding areas.

These openings are for the placement of candidates who don’t fit the mold of traditional or cookie-cutter idealistic and routines. We’re placing candidates who are unique in their passion for hospitality and personal development. musical Eclectic, artistic, diverse… come one, come all, if you are a breakout from the mold of standard we have a career fit for you with our latest openings.

It takes a special kind of manager to be able to keep up with the rising demands of consumers at each and every quick service restaurant. The ideal candidates for quick service restaurants must possess a track record and passion for delivering outstanding guest experiences, mentoring and developing others and thrive in an environment of rapid expansion and personal development. Our leaders which we place with pride at every restaurant position must maintain high standards of restaurant cleanliness, sanitation, food quality, and facility management.

Do you have the skills, determination and commitment it takes to take a QSR to the next level and meet consumer demands?

Some of the leading fast food brands have taken initiatives which aim at adopting the traits of some of the successful fast casual upstarts, to defend their market share. From upgrading menu items to creating on-the-go options consumers are not far from the newest and easiest places. Along with exceptional menu items, it’s all about the atmosphere of the QSR, the more trendy the space the better.

Pacific Coast Hospitality is looking for candidates who are ready to take on the QSR industry. Candidates who want to engage in initiatives to adopt the trends of fast casual upstarts and candidates who are ready to emerge in a QSR at the core.

PCH represents a unique sector of the QSR industry with job openings in privately owned and regionally operated establishments. Many are grounded and pride themselves in serving locally sourced ingredients and fresh, made from scratch menu items. Most of these QSR establishments have been recognized on industry lists like Top 100 Brands, Top Growing Brands, Hottest New Concepts, and similar. All are emerging and growing, placing their stake in the QSR industry as a whole.

Are you ready to rise with the fastest growing foodservice segment globally? The opportunities are at your fingertips.

Hiring the Right Chef for Your Restaurant

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A chef might be called the heart of the kitchen.  They are the lead creative force of a business, no matter how casual or upscale the place may be.  This important role brings with it the responsibility of overseeing all kitchen operations.  When you are interviewing a candidate for a chef position, make sure to ask these questions:

1.) What is your philosophy on _____________?

You could be broad in filling in the blank asking about the candidates philosophy on food.  Or you could be specific and inquire about their thoughts on customer service.  It is important that you and your new chef agree on philosophy in order to create the most enjoyable and tasty experience for your employees and patrons.

2.) How would cook this dish?

John Stableforth, the director of a successful catering consultancy firm, encourages employers to share a part of their menu with a candidate.  Ask them to describe how they would prepare and serve one of the dishes.  This will show you their creative side as well as introduce their cooking methods.  Always ask if you don’t understand an answer about the cooking.  If you are not a chef, it is ok to ask them to explain.  Remember to ask about speed.  If you restaurant prepares large quantities of food, be sure your chef has experience and comfort in this area.

Check out Stableforth’s thoughts on hiring the right chef here.

3.) What experience do you have as a leader?

Bruce Buschel, an avid blogger featured on the NYTimes website in 2010, calls chefs “creative people who create in stressful situations and are given a wide berth by most colleagues.”  Your chef candidate may be able to cook and serve amazing dishes, but that is only one side of the job which you seeking to hire them.  Ask your potential employee about their experience leading a team.  You will want someone who you trust to supervise and train others; confident and commanding.

Check out Buschel’s article here.

 

Finding the right chef for your business is a time consuming task.  Take the time to ask the important questions to ensure your new chef can deliver quality plates and smoothly run your kitchen.

RESUME TIPS: What to Keep and What to Not

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One of the first steps in applying for a job is creating a resume of all previous work information, contact information, skills, etc. First impressions through a resume are a large determining factor for whether an employer will reach you to set up an interview or not.  Creating a resume is a process and its entirety should be planned out as well as edited frequently to ensure it’s continually up to date.

We’ve outlined a few things we frequently see on resumes from candidates, that should always be avoided:

Too big of an objective:

What’s the objective of your resume? Keep it simple- list your contact info, previous work info, personal skills and a few references.  Simplicity is key here in all descriptions of previous jobs and projects completed- get to the point quickly and leave small details for further conversation during an interview.

 

Irrelevant Job Experience:

Once your resume is created, it will need editing to cater to each of the job positions you are applying for. Highlight any previous work experience that is directly related to the desired position.  Avoid listing jobs on your resume which were extremely short-lived or negative.

 

Physical characteristics:

During an interview an employer will see your psychical appearance, there is no need to include personal details of hair color, height, weight, etc. on your resume.

 

Strange hobbies:

It’s ok to have outside extracurricular activities- but keep them outside your work life.  As exciting as some may be to you, an employer does not need to know about your full Star Wars collection or Michael Jackson music obsession.  You resume is to be about work related content.

 

Private matters:

Private matters can include, but are not limited to; personal life, relationships, hiring and firing of other positions, marital status, finances, social security numbers, living situation, etc. Keep the personal matters for another conversation when appropriate- it’s never a good idea to share your personal life before an interview.

 

Bad grammar and obscure words:

Along with keeping your resume simple, avoid big or unneeded wording.  Likewise, use spell check and have someone look over your resume before submissions to ensure no grammatical errors are present.

 

Unprofessional contact info:

You might have had an email years ago like “starballplayer@gmail.com” or “Lovergirl89@yahoo.com “….. These are unprofessional and it’s time to create a new email contact with just your name or possibly your name and a few numbers.  Similar, make sure your voicemail greeting  is professional and up to date.

 

 

 

GET IN TOUCH WITH PACIFIC COAST HOSPITALITY FOR YOUR IMMEDIATE STAFFING NEEDS:
write to us: askus@pacificcoasthospitality.com
give us a call: 503-720-5174