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Pacific Coast Hospitality

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Job: Restaurant App Representative

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Los Angeles, CA—Pacific Coast Hospitality. Restaurant Recruitment for Los Angeles, CAMarket Los Angeles, CA

Job Description 

If you have experience as a host, server, or front-of-house operations employee, consider yourself a “foodie”, and you like travel – KEEP READING.

Pacific Coast Hospitality is seeking a candidate to act as a Restaurant App Representative for our new client that is introducing an innovative reservation app and the concept of the reservation system to restaurants. This position will focus on the US Western territory from Washington to Texas to Colorado. The ideal candidate for this position will possess great energy, be organized and self-directed, be willing to travel a significant portion of time. This is business development and product education, and the right person will be comfortable with drop-in visiting restaurants during pre-open/open hours and asking for the manager or owner. You need a passion for the food industry, and industry experience especially FOH operations.

The restaurant locations desired by our client have been mostly identified thus the work is to go meet with decision makers and move them off of paper (or other current systems) to our new reservation system.

Our client is an app development company that recently release a new app for the restaurant industry. This new app is going to revolutionize the world of waiting to get seated at a table. Every year, over 10 million hours are wasted from customers waiting in lines at restaurants to get a table. Our client is going to solve that. Just check your phone, see wait times, and tap to get on the list remotely.

As most restaurants currently use paper, this position will be introducing better technology that has multiple benefits. This new system will bring in more guests, and more repeat guests, and happier guests because waiting is eliminated. There are multiple other benefits including improved seat management, analytics, reservation management, and more. This new system is FREE for restaurants, making the product fun to talk to restaurants about because the cost issue is removed – truly they have nothing to lose and everything to gain.

This is a fun opportunity with a revolutionary product – traveling to the best foodie places in the country – talking about a product that is free and will change their world for the better.

If you have great energy, a positive attitude, strong organization and communication skills, and want to help eliminate all the wasted hours people stand in lines for…. please get in touch with us for an interview.

Salary Range & Benefits

  • Competitive salary starting at $40,000
  • PLUS Unlimited bonus potential $1k -$2k or more per month (based on ability to bring clients onboard)
  • Unlimited travel to top “foodie” markets throughout the west coast
  • Primarily Monday thru Friday schedule

Job Category Restaurant App Representative

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

What’s On Tap?

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Craft beer continues to be one of the hottest trends of 2016 within the restaurant industry. This has restaurant owners flocking to microbreweries local and global to take advantage of what’s offered. Once thought of as a man’s drink, women have taken a stake in the beer industry ensuring their popularity and preferred beers are made available too.

Millennials are keeping the craft beer industry in the rise, with a strong demand for authenticity, taste and a good story behind the origination of what they’re drinking when dining out.  It’s no secret, millennials loyally support businesses that make a difference.  Millennials like to feel unique, and drinking locally made, regional craft beer does just that.  Once they’ve found their favorite beers, they will return time and time again to drink it. When it’s on your restaurant’s menu, that means they’re ordering your food, because beer drinkers are often hungry too… can you hear the tab adding up yet??

Studies show that craft beer drinkers spend more money than traditional beer drinkers.  GuestMetrics shows, the average guest check that includes food and a craft beer drinker’s food and beverage check rings in at $86.00.
With the loyalty and increase in sales craft beer drinkers bring, what can you do to gain the advantages too?
Step up your drink menu! Offer small-batch beers from local brewers within your community and around the world.
Match your beer selection to the season… can we say pumpkin ale?
With your seasonal selection, offer some pairing on the menu matching what drinks best with what fare.
Bottom line: craft beer drinkers spend more money and are often more loyal customers. So, what are you waiting for?
Along with the rising trend of craft beer, PCH is part of the movement offering exciting careers with some of the west coast’s hottest crafts breweries.
Inquire today about our latest opening.

What's On Tap?

by

Craft beer continues to be one of the hottest trends of 2016 within the restaurant industry. This has restaurant owners flocking to microbreweries local and global to take advantage of what’s offered. Once thought of as a man’s drink, women have taken a stake in the beer industry ensuring their popularity and preferred beers are made available too.

Millennials are keeping the craft beer industry in the rise, with a strong demand for authenticity, taste and a good story behind the origination of what they’re drinking when dining out.  It’s no secret, millennials loyally support businesses that make a difference.  Millennials like to feel unique, and drinking locally made, regional craft beer does just that.  Once they’ve found their favorite beers, they will return time and time again to drink it. When it’s on your restaurant’s menu, that means they’re ordering your food, because beer drinkers are often hungry too… can you hear the tab adding up yet??

Studies show that craft beer drinkers spend more money than traditional beer drinkers.  GuestMetrics shows, the average guest check that includes food and a craft beer drinker’s food and beverage check rings in at $86.00.
With the loyalty and increase in sales craft beer drinkers bring, what can you do to gain the advantages too?
Step up your drink menu! Offer small-batch beers from local brewers within your community and around the world.
Match your beer selection to the season… can we say pumpkin ale?
With your seasonal selection, offer some pairing on the menu matching what drinks best with what fare.
Bottom line: craft beer drinkers spend more money and are often more loyal customers. So, what are you waiting for?
Along with the rising trend of craft beer, PCH is part of the movement offering exciting careers with some of the west coast’s hottest crafts breweries.
Inquire today about our latest opening.

Job: Resort Food & Beverage Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.


Market Sun Valley, ID

Job Description 

An outstanding opportunity to lead one of America’s premier luxury summer and ski resorts! Set in the spectacular Wood River Valley of southern Idaho, Sun Valley Resort is a world renowned destination for both families and celebrities looking for exceptional amenities, activities and experiences. This premier resort embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential guests from all over the world. It’s a family owned and award-winning destination that truly inspires.

We’re seeking an experienced and talented Food & Beverage Director candidate to operate this high end, high volume, multi-unit resort program. Over 20 food and beverage outlets and 16 kitchens spread over almost 4000 acres and 4000 vertical feet! Banquets, concerts, special affairs, corporate events, room service, you name it Sun Valley Resort delivers at an exceptionable level of expertise. If you possess an innate desire to create an experience of a lifetime, this is the resort for you.

Requirements Ideal candidate must have the following:

  • College Degree in Hotel/Restaurant Management or related field of study or minimum of ten years of food and beverage management in an upscale setting.
  • Strong experience in winter (snowbound!) environment, detailed in logistics and organization across a wide array of revenue outlets spread across 4000 acres of mountainous terrain.
  • Ability and experienced in the daily management of a food and beverage staff consisting of 200+ staff members across 20 outlets and programs.
  • Experienced in the development and control of the overall Food and Beverage operations (both revenue and expense) for all guests including design and scripting of all concept menus, service enhancements, special events, and remote dining facilities.
  • Proficient communication skills, written and verbal to both subordinates and superiors.
  • Experienced in extreme seasonal business cycles, with startup and teardown several times annually.
  • Proficiency with financial statements, scheduling, payroll, accounting and progressive discipline.
  • Strong honesty, integrity and guest-oriented philosophy

Salary Range & Benefits

  • Industry leading executive compensation package including generous annual salary commensurable with your experience, expertise and tenure.
  • Full relocation package provided for the ideal candidate.( Interim on site housing provided during relocation)

Job Category Resort Food and Beverage Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Resort Food & Beverage Manager

by

We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.


Market Sun Valley, ID
Job Description 
An outstanding opportunity to lead one of America’s premier luxury summer and ski resorts! Set in the spectacular Wood River Valley of southern Idaho, Sun Valley Resort is a world renowned destination for both families and celebrities looking for exceptional amenities, activities and experiences. This premier resort embodies the spirit of the American West with constant innovation and evolution to deliver the quintessential luxury experience for affluent and influential guests from all over the world. It’s a family owned and award-winning destination that truly inspires.
We’re seeking an experienced and talented Food & Beverage Director candidate to operate this high end, high volume, multi-unit resort program. Over 20 food and beverage outlets and 16 kitchens spread over almost 4000 acres and 4000 vertical feet! Banquets, concerts, special affairs, corporate events, room service, you name it Sun Valley Resort delivers at an exceptionable level of expertise. If you possess an innate desire to create an experience of a lifetime, this is the resort for you.
Requirements Ideal candidate must have the following:

  • College Degree in Hotel/Restaurant Management or related field of study or minimum of ten years of food and beverage management in an upscale setting.
  • Strong experience in winter (snowbound!) environment, detailed in logistics and organization across a wide array of revenue outlets spread across 4000 acres of mountainous terrain.
  • Ability and experienced in the daily management of a food and beverage staff consisting of 200+ staff members across 20 outlets and programs.
  • Experienced in the development and control of the overall Food and Beverage operations (both revenue and expense) for all guests including design and scripting of all concept menus, service enhancements, special events, and remote dining facilities.
  • Proficient communication skills, written and verbal to both subordinates and superiors.
  • Experienced in extreme seasonal business cycles, with startup and teardown several times annually.
  • Proficiency with financial statements, scheduling, payroll, accounting and progressive discipline.
  • Strong honesty, integrity and guest-oriented philosophy

Salary Range & Benefits

  • Industry leading executive compensation package including generous annual salary commensurable with your experience, expertise and tenure.
  • Full relocation package provided for the ideal candidate.( Interim on site housing provided during relocation)

Job Category Resort Food and Beverage Manager
Job Type Full Time
If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

KEY HIRING ESSENTIALS TO AVOIDING TURNOVER

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From what goes on the plates to who serves it, it all comes down to who you hire.  What are they like? How do they interact with the guest? What’s their reaction to conflict? One bad hire can infect and affect an entire staff and bring a line of issues for yourself and your guest.
Beyond a bad hire ruining a guest experience, the cost of a bad hire is high.  According to the Council of Hotel and Restaurant Trainers, the average cost wasted on a bad hire is $20,000 per manager and $2,225 per hourly employee. Let the numbers speak for themselves.
So before your cash goes down the drain and a bad reputation spreads from poor guest experiences, consider these 2 key hiring essentials – it might just save you both time and money!
Hire the candidates with a level of high engagement. 
What’s the employee’s engagement level? It’s a candidates market and individuals are looking for the greatest and newest opportunities consistently.  Beyond the hire that stands out on paper with the skills to perform well, who are the ones with a genuine interest in the food and beverage industry as a whole? They are the ones likely to be satisfied in your working environment and therefore a steady employee.
More than just engaged in the industry, hire the candidate with shown social engagement skills too.  When employees are socially engaged in their career, guests notice it too. So what’s “socially engaged” mean? We’re talking about the candidates who like to lend a helping hand to their fellow co-workers, find importance in celebrating accomplishments and are not out to just make a buck or two…We’re talking about the ones who speak with the guest dining and are eager to ensure their experience is the best and most welcoming possible. Whether you’re after a close knit family culture, a strong team emphasis or any other cultural work ideas, hire the candidates who have shown you the social skills to meet your goals.  Your guest and other employees will thank you for the engagement levels each new employee possesses.
Hire the candidate you have screened fully.
It’s the 21st century and that means a whole new world of opportunity to automate the age-old hiring process.
From online applications to personality test, take advantage of the tools available to help “do the legwork” for you to weed out the candidates who don’t make a qualified fit.  Find out more than just previous work history and education… discover their character and outlook on work with a variety of online questionnaire surveys.
There’s far more to screening a candidate for hire beyond a one-time face to face interview.  In fact, it’s the hires that you interview one time with just a paper application who are costing you the big bucks we call turnover.  One example to setting an automated screening process to help eliminate high turnover rates could include setting up online surveys for previous employers and references to reply with detailed information on each candidate’s performance.
There’s more to the age-old practice of hiring than ever before… what are you doing to make it not only hard for candidates to want to walk away from your company after their hire, but before even accepting the position to ensure you’ve got the right hire?

Top Ten Of the Highly Successful

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You want to hire only the best right? Exactly. That’s why we’ve outlined the top ten characteristics of the best of the best.  If you really want to bring success into your restaurant establishment or into your own life, here’s what the most successful ones around the world are believing and practicing.

 

  1. Self Will Power – Starting and doing the task on your own responsibility is hard. It’s not usually fun to get up and be the one to end the rest and get to work. Being a self-starter drives to results and success.
  2. Emotional Stability – When things go whack, how is the reaction? The best of the best are emotionally stable in all circumstances staying far away from gossip and drama.
  3. Loyalty – Honesty is the best policy, or so you may have heard.  But really, the top employees are the loyal ones to not only their company of employment, but to co-workers and customers.
  4. Optimism – Fight depression, bad attitudes and misery with optimism.  Attitudes are contagious; an attitude can either really be great and lift the mood of an evening in the BOH or tank it.
  5. Continual Communication – When communication is present, customers and co-workers alike learn to trust and respect what’s happening around them. Communicating is the key to success.
  6. Flexibility – When things don’t go as planned, the top hires do not fret but do whatever possible to change the circumstances and adapt for success regardless.
  7. Self Confidence – Not overly confident, but knowing the fine line of when self-confidence is needed, you’ll find the most successful people around the world are confident in their skills, knowledge and abilities.
  8. Well Networked – The best of the best know who to contact when help is needed.  Being well networked with those inside and out of the hospitality industry leads to greater knowledge and success.
  9. Reader – The reader is the leader. The more known, the greater the ability to lead well, try new things and respond to circumstances appropriately.
  10. Compassionate – The highly successful ones in the world have and show great compassion to others around them when facing struggles in and out of the workplace.

Franchise v. Independent Restaurants

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Which is best for you?

If you are a candidate looking to be hired by a top hospitality organization you can go one of two routes: seek a job that is at an established restaurant chain or seek a job at a one-of-a-kind restaurant.  These two major categories, franchise and independent, offer a potential employee unique benefits.  But also have their flaws.  Check out the pros and cons of each establishment as we look below the surface.

Franchised Restaurant

Known as chain restaurants, these well established facilities have stood the test of time.  Through the ups and downs of the economy, chain restaurants, still draw customers.  Being employed by an established restaurant will give you a sense of job security.  However, these facilities can come with less than desirable working conditions; low wages, few job benefits, to mention a few.  There are exceptions which set these franchises apart from the competition.  It is important to remember, working for a franchise is a job.  It will provide a paycheck, but does not offer opportunities to be creative or seek employees input.  As a culinary graduate, you may be over qualified and often will not find the job satisfaction you seek.  Franchise restaurants are designed for individuals who want to own a restaurant but do not have a lot of experience operating a commercial kitchen.  Those with little food service knowledge are ideal for this system as this allows the franchise to be molded to fit the brand perfectly.  Though management experience is always sought after in this type of restaurant.

Independent Restaurant

Being employed by an independent restaurant has it’s perk.  Working for an entrepreneur can be inspiring.  Rather than buying into a franchise, an independent owner uses their creativity to design, develop, and execute a concept.  Often going against the mold.  These people are hard workers and hire people that desire to see their dream be successful.  They are competitive and usually have a strong personality.  This is an excellent opportunity for an employee to learn and try new menu ideas.  To be successful this type of facility has to go beyond expectations.  The owner will be willing to listen to new ideas and implement suggestions as this is what make their business thrive.  In this type of business work hours are available but be aware that there is a high failure rate for startups.  There is no proven marketing strategy so get used to change.  Products and services will continually be changing, evolving, to learn what works for the specific concept.

 

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If you are looking to be hired by a restaurant, either franchised or independent, take time to do your homework.  Ask around, interview management and food servers, talk to the owner.  Find out what appeals to you and go for it!  Working in the food industry is always interesting, always changing.  Get your foot in the door and check out how you can make connections, know the market, and be successful with Pacific Coast Hospitality.