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Pacific Coast Hospitality

pacific coast hospitality

KEY HIRING ESSENTIALS TO AVOIDING TURNOVER

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From what goes on the plates to who serves it, it all comes down to who you hire.  What are they like? How do they interact with the guest? What’s their reaction to conflict? One bad hire can infect and affect an entire staff and bring a line of issues for yourself and your guest.
Beyond a bad hire ruining a guest experience, the cost of a bad hire is high.  According to the Council of Hotel and Restaurant Trainers, the average cost wasted on a bad hire is $20,000 per manager and $2,225 per hourly employee. Let the numbers speak for themselves.
So before your cash goes down the drain and a bad reputation spreads from poor guest experiences, consider these 2 key hiring essentials – it might just save you both time and money!
Hire the candidates with a level of high engagement. 
What’s the employee’s engagement level? It’s a candidates market and individuals are looking for the greatest and newest opportunities consistently.  Beyond the hire that stands out on paper with the skills to perform well, who are the ones with a genuine interest in the food and beverage industry as a whole? They are the ones likely to be satisfied in your working environment and therefore a steady employee.
More than just engaged in the industry, hire the candidate with shown social engagement skills too.  When employees are socially engaged in their career, guests notice it too. So what’s “socially engaged” mean? We’re talking about the candidates who like to lend a helping hand to their fellow co-workers, find importance in celebrating accomplishments and are not out to just make a buck or two…We’re talking about the ones who speak with the guest dining and are eager to ensure their experience is the best and most welcoming possible. Whether you’re after a close knit family culture, a strong team emphasis or any other cultural work ideas, hire the candidates who have shown you the social skills to meet your goals.  Your guest and other employees will thank you for the engagement levels each new employee possesses.
Hire the candidate you have screened fully.
It’s the 21st century and that means a whole new world of opportunity to automate the age-old hiring process.
From online applications to personality test, take advantage of the tools available to help “do the legwork” for you to weed out the candidates who don’t make a qualified fit.  Find out more than just previous work history and education… discover their character and outlook on work with a variety of online questionnaire surveys.
There’s far more to screening a candidate for hire beyond a one-time face to face interview.  In fact, it’s the hires that you interview one time with just a paper application who are costing you the big bucks we call turnover.  One example to setting an automated screening process to help eliminate high turnover rates could include setting up online surveys for previous employers and references to reply with detailed information on each candidate’s performance.
There’s more to the age-old practice of hiring than ever before… what are you doing to make it not only hard for candidates to want to walk away from your company after their hire, but before even accepting the position to ensure you’ve got the right hire?

PUTTING “HOSPITALITY” BACK INTO THE RESTAURANT INDUSTRY

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Whether you own the finest dining in town or the cafe on the corner, what’s happened to hospitality in the restaurant industry?
True hospitality in a lot of cases is simply a lost art.  Not so long ago you would have been greeted at the door of anyplace, the gas station attendant would wash your windshield and the host would happily take your coat upon arrival for dinner.
For every owner, front of house host and server, we know what you see when dining out the good, bad and ugly of hospitality. So if it’s been seen, what’s the hold up to putting it in play on the job?
Perhaps the answer lies in the basics of hiring and what we do with new staff once we’ve hired them. Restaurants are very much transient employers. People come and go and, unfortunately, service is negatively affected by turnover. Unless you have figured out that regular and consistent training is the absolute foundation of your restaurant and your first priority, your guest experience will be inconsistent at best.
The key in hiring is to look for approach, attitude and true desire to serve over prior experience. If these core values are present and you take the time to develop and train your fledgling staff, your customers will notice and reward your restaurant with their business. Once you believe in and practice effective consistent training and recognize and reward your standouts, your restaurant will have a lasting powerful advantage over your competitors. This is a simple concept, yet too often overlooked with all the other important details in running restaurants.
Don’t let hospitality be a lost art in your restaurant. Develop a new game plan that begins with your staff understanding and practicing the nuances of what service really means and what your guest seeks. Train consistently, over deliver on each guest’s expectations and take pride in sustaining the magic.

PUTTING "HOSPITALITY" BACK INTO THE RESTAURANT INDUSTRY

by

Whether you own the finest dining in town or the cafe on the corner, what’s happened to hospitality in the restaurant industry?
True hospitality in a lot of cases is simply a lost art.  Not so long ago you would have been greeted at the door of anyplace, the gas station attendant would wash your windshield and the host would happily take your coat upon arrival for dinner.
For every owner, front of house host and server, we know what you see when dining out the good, bad and ugly of hospitality. So if it’s been seen, what’s the hold up to putting it in play on the job?
Perhaps the answer lies in the basics of hiring and what we do with new staff once we’ve hired them. Restaurants are very much transient employers. People come and go and, unfortunately, service is negatively affected by turnover. Unless you have figured out that regular and consistent training is the absolute foundation of your restaurant and your first priority, your guest experience will be inconsistent at best.
The key in hiring is to look for approach, attitude and true desire to serve over prior experience. If these core values are present and you take the time to develop and train your fledgling staff, your customers will notice and reward your restaurant with their business. Once you believe in and practice effective consistent training and recognize and reward your standouts, your restaurant will have a lasting powerful advantage over your competitors. This is a simple concept, yet too often overlooked with all the other important details in running restaurants.
Don’t let hospitality be a lost art in your restaurant. Develop a new game plan that begins with your staff understanding and practicing the nuances of what service really means and what your guest seeks. Train consistently, over deliver on each guest’s expectations and take pride in sustaining the magic.

Arriving at a Destination Lifestyle Career

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Did you know??….

Studies by the World Travel & Tourism Council show that the hospitality industry is the world’s largest employer worldwide hiring one in 12 workers, and this number is set to grow.

The chances are, if you’re reading this, you’re one of them, working as part of this vast hospitality industry, serving, managing, cooking, etc. You probably also know exactly why your industry is so popular, and why so many people want to work in it. Yes, the shifts can be long and tiring, but you’ll rarely find someone with a hospitality career who doesn’t have a passion for it.

The hospitality industry offers a surprisingly wide variety of jobs across a broad range of sectors, but what REALLY is the lifestyle of a career in the hospitality industry entail?

Working in a hotel is just one of the many avenues a career in the hospitality industry could host. Offering a variety of careers in positions including tourism boards, online travel companies, destination lodging hotspots, spas, fine cuisine establishments and even vineyards all can fall under the category for employing the hospitality industry.

As an ever-growing field with many opportunities to develop and obtain management positions, the potential for growth does not top out. With a desire to give exemplary customer service, work hard and be a team player, many people can find rewarding management careers in the hospitality industry.

With working for a private owned company to one of the Pacific West’s most desirable outdoor recreation resort communities, the reality of work life balance can be achieved. Living in a city where tourism is popular and the rate of pay for your hard work matches the grade for a quality life, your career won’t leave you wishing for more. Plus, as the industry continues to boom, the competition for top careers in the nations most beloved locations will increase long after you already have been placed ahead of the competition.

Beyond the workplace, the ability to explore your surroundings, meet people from all over, live in a spectacular setting, and discover new passions will only be the beginning of the benefits.

We are seeking a talented and ambitious candidates with excellence in motivating and coaching a talented staff to deliver an outstanding experience to guests while upholding top-notch standards in food and beverage quality.

Whether looking for a career advancement or uproot from your current location, maybe the hospitality lifestyle holds an opportunity for you? Apply today.

Five Big Job Interview Don’ts

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Job hunting can be a long and stressful process. Finally getting the call for an interview should be exciting news, but for many people it brings on a new wave of stress and anxiety. If you want to put your best foot forward, take a deep breath and be sure to steer clear of these big interview don’ts.

 

 

Don’t show up disheveled and sloppy. We’re all taught not to judge a book by it’s cover, but the truth is that in a job interview your appearance will be the thing that interviewers notice first. Appropriate work attire varies greatly between companies, but a little research before hand should let you know if you’re headed into a casual jeans enviroment or something more upscale. Most interviewers will forgive you for being slightly over or underdressed, but rolling straight out of bed- sloppy is a different story. Be sure to plan enough time into your day to arrive with well-groomed hair, trimmed nails, and wrinkle-free clothing. Looking like a slob can communicate to the interviewer that you don’t respect the company or the opportunity enough to take the time to put your best foot forward.

 

Don’t be clueless about the hiring company. If you’ve taken the time to apply for the job, it should me that you’re interested in being a part of their company. Spend a few hours in the days before your interview to do a little research on the business and even the hiring manager, if possible. Chances are that you will be asked if you have any questions about the company, and being able to ask an informed question will show that you take initiative and are serious about the opportunity. Walking into an interview with no knowledge of the company can come across as insulting and will make the hiring manager question if you’re even interested in the job at all.

 

Don’t freeze up. Interviews are stressful for everyone, but even more so for shy personalities and people with anxiety. It can be a natural tendency to feel nervous and want to stay quiet and get the process over as quickly as possible. But this is your one chance to show the hiring manager that you can be an asset to their company, and that’s virtually impossible when you freeze up. If your nerves tend to take over in an interview, spend a little time practicing in the days leading up to it. Go over common questions and think of how you might answer them. On the day of the interview remember to breath, look the interviewer in the eye, and try to avoid one word answers.

 

Don’t dominate the conversation. This is the polar opposite of freezing up, but it is usually a result of the same nerves and anxiety. You’re told to spend time practicing what you might say and to research the company before hand, but how do you apply those things once in the interview? You wait for the questions to be asked! You don’t want to walk into the room and begin talking as if it is a one-sided monologue rather than an interview. Even if you’re saying all the right things, dominating the conversation can feel exhausting for the hiring manager and be a major turn off. If nerves tend to make you talk more, try to focus on remembering to let the interviewer lead the conversation and maybe even ask him or her questions pertaining to the position to help engage in conversation.

 

Don’t stretch the truth. Everyone wants to put their best foot forward and deliver the best resume, but in the age of mass information it’s easier than ever to fact check anything you tell an interviewer. If there is anything less than impressive in your work history, it is best to take the high road and offer a simple, yet non-defensive explanation. Your trustworthiness is of the most importance and is a quality that any interviewer will want to see.

 

Job hunting is hard enough, don’t make it any more difficult than it has to be. If you keep these five things in mind as you prepare for your interview, then you’ll have a great shot at landing the job that you really want!

IT’S ALL ABOUT THE DESTINATION:

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Destination weddings, vacation, homes and more…. turn on any TV channel, or pick up a magazine at the checkout line of the grocery and you’ll be quick to see the craze for destination anything.  There’s something exotic and spectacular about traveling and visiting some of the world’s most unique and enjoyable resorts, restaurants, tourist spots and more.
What drives tourist to these destinations? Besides world class accommodations for a destination stay, service and cuisine.  The quality of service guest enjoy greatly determines their experience.  Do you have what it takes to develop a team of exceptional service providers who are keen to tune into the details that matter??  Or is your specialty behind the scenes preparing a multi course meal that encompasses the local flavors in an exceptional way?
Pacific Coast Hospitality is looking for top candidates to fulfill these destination like hospitality establishments.  From mountain resorts in Montana to the beaches of Hawaii, our job openings require trained and eager candidates who have both experience and expertise in their industry.

IT'S ALL ABOUT THE DESTINATION:

by

Destination weddings, vacation, homes and more…. turn on any TV channel, or pick up a magazine at the checkout line of the grocery and you’ll be quick to see the craze for destination anything.  There’s something exotic and spectacular about traveling and visiting some of the world’s most unique and enjoyable resorts, restaurants, tourist spots and more.
What drives tourist to these destinations? Besides world class accommodations for a destination stay, service and cuisine.  The quality of service guest enjoy greatly determines their experience.  Do you have what it takes to develop a team of exceptional service providers who are keen to tune into the details that matter??  Or is your specialty behind the scenes preparing a multi course meal that encompasses the local flavors in an exceptional way?
Pacific Coast Hospitality is looking for top candidates to fulfill these destination like hospitality establishments.  From mountain resorts in Montana to the beaches of Hawaii, our job openings require trained and eager candidates who have both experience and expertise in their industry.

SEATTLE, WE’RE LOOKING FOR YOUR TOP KITCHEN & RESTAURANT MANAGERS:

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In today’s extremely competitive job market, we need all the help we can get to land a job anywhere, and that includes the beloved city of Seattle.
Seattle has got a name on the map for the home of Starbucks, the Seahawks and being a destination of constant rain… but that’s not all! Whether it’s the tourist destination hot spots or locally owned, specialty restaurants… there’s a place for hospitality hires to enjoy life and expand their career in this hub of the Northwest.
Throughout every neighborhood you’ll find a vast variety of restaurants and bars. “Out with the old and in with the new” has been the recent mantra with a steady stream of business development specifically in the hospitality industry – new specialty bars, wineries, casual and high end restaurants with more popping up all over this Northwestern city.
Here at PCH we recruit only the top talent.  As the fall season arrives, we have several outstanding positions open to fulfill for America’s top companies before the holiday rush takes over.  Sound like you could be the qualified candidate for one of our openings?