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Pacific Coast Hospitality

hospitality management

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: San Francisco —Pacific Coast Hospitality. Restaurant Recruitment for San Francisco, CA

Market San Francisco, CA

Job Description 

Do you believe in the power of food that is handmade – food that is crafted with love and care? Flat bread made fresh in-store daily; sauces seasoned with spices we roast in small batches, the freshest local produce available….we’ve created something different! We don’t just think of ourselves as a restaurant. We’re a place to break bread with friends and a great way to introduce them to the wonders of a new cuisine. We believe that you don’t need to go to a fancy sitdown restaurant to be treated like a king. Walk through our doors, be our guest. Leave the rest to us. Everything we do is with the goal of putting a smile on your face.

We are searching for bright and talented General Manager candidates with experience in high volume (average annual sales $2.5 million) fast-casual restaurant management to lead the growth of this quickly emerging concept. The ideal candidate must possess a track record and passion for delivering outstanding guest experiences, mentoring and developing others, and thrive in an environment of rapid expansion and personal development. Our leaders must maintain high standards of restaurant cleanliness, sanitation, food quality, and facility management.

Requirements Ideal candidate will have the following:

  • Minimum 2-3 years fast-casual restaurant management experience
  • Strong organizational, communication, delegation, and leadership skills
  • Commitment to providing outstanding guest service
  • Passion for developing and mentoring a team
  • Track record of achieving financial results
  • Strong honesty, integrity and guest-oriented philosophy

Salary Range & Benefits

  • Starting Salary Range is $55,000 – $70,000/yr. based on experience
  • VERY Generous Bonus Potential
  • 2 Weeks PTO Per Year
  • Company Stock Incentive Plan (coming in 2017!)
  • Medical Insurance with Generous Company Contribution
  • Very Balanced Lifestyle
  • Excellent Opportunities for Career Growth

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

3 Ways You’re Making the Job Search Harder Than It Has to Be

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Anyone who has ever been on the search for a new job knows just how stressful the process can be. From analyzing every word on your resume to worrying over the time it takes to hear back after sending in an application, there is stress around every corner. Why would anyone intentionally make it harder than it has to be? The truth is that many of us do! Here are 3 ways that you’re making your job search more difficult than it needs to be.

You aren’t updating your resume for each application. Sure, the basic facts will always remain the same. Your last employer will always been your last employer and that alma mater is never changing, but there are some key things that should. You should determine with skills and experiences from past jobs to highlight based on the job description of the position you’re applying for. Maybe they’re looking for a kitchen manager with leadership experience? Be sure to highlight that specifically on the resume you submit for that opening.

You’re underestimating yourself. This one is what holds most people back. You see a long list of qualifications and duties on a job listing & immediately assume it isn’t for you without an extra second of thought. It’s important to take a step back and really look at your skills and experiences. Most of the time you’re more qualified than you think! If you meet most of the desired skills listed on a job posting, highlight them on your resume and go ahead and apply. Very rarely does anyone check every single box on the job description, so you’re only hurting yourself by holding back.

You don’t utilize professional staffing companies. Why wouldn’t you want the help of people who specialize in hiring and placing talent within your specific industry? Professional staffing companies work with both companies looking to hire and individuals searching for a job to find the best match for everyone involved. Many companies, like us here at Pacific Coast Hospitality, also offer additional services to help candidates put their best foot forward in the job hunt. Take a look at our candidate services here.

3 Ways You're Making the Job Search Harder Than It Has to Be

by

Anyone who has ever been on the search for a new job knows just how stressful the process can be. From analyzing every word on your resume to worrying over the time it takes to hear back after sending in an application, there is stress around every corner. Why would anyone intentionally make it harder than it has to be? The truth is that many of us do! Here are 3 ways that you’re making your job search more difficult than it needs to be.
You aren’t updating your resume for each application. Sure, the basic facts will always remain the same. Your last employer will always been your last employer and that alma mater is never changing, but there are some key things that should. You should determine with skills and experiences from past jobs to highlight based on the job description of the position you’re applying for. Maybe they’re looking for a kitchen manager with leadership experience? Be sure to highlight that specifically on the resume you submit for that opening.
You’re underestimating yourself. This one is what holds most people back. You see a long list of qualifications and duties on a job listing & immediately assume it isn’t for you without an extra second of thought. It’s important to take a step back and really look at your skills and experiences. Most of the time you’re more qualified than you think! If you meet most of the desired skills listed on a job posting, highlight them on your resume and go ahead and apply. Very rarely does anyone check every single box on the job description, so you’re only hurting yourself by holding back.
You don’t utilize professional staffing companies. Why wouldn’t you want the help of people who specialize in hiring and placing talent within your specific industry? Professional staffing companies work with both companies looking to hire and individuals searching for a job to find the best match for everyone involved. Many companies, like us here at Pacific Coast Hospitality, also offer additional services to help candidates put their best foot forward in the job hunt. Take a look at our candidate services here.

Job: Restaurant Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Seattle, WA — Pacific Coast Hospitality hospitality recruitmentMarket Seattle, WA

Job Description 

A Seattle original since 1935….this family owned, fast casual restaurant prides itself in offering the freshest, local  ingredients at reasonable prices. Specializing in fish and chips….all hand-cut fillets of wild-caught Alaskan cod, pacific salmon & halibut, along with local oysters from Hoquiam. This concept is searching for a dynamic Restaurant Manager candidate to join their team. Their restaurants are comfortable and sparkling clean, with outstanding service, hospitality and attention to detail. Offering competitive wages and benefits, this family owned restaurant group is committed to the wellbeing of their team members, their families and the neighborhoods they operate in.

If you have the drive to lead and coach an inspired and service-focused workforce and enjoy engaging the community to grow your business, then this fast-paced, friendly atmosphere is the place for you!

Requirements Ideal candidate will have the following:

  • 2+ years Assistant Manager experience with a QSR / Fast Casual concept
  • Ability to be self-directed and act with a minimum of direct supervision or oversight
  • Strong decision making skills, verbal communication, and guest focus
  • Record of delivering consistent revenue and profit expectations
  • A strong track record of understanding and adhering to defined operational processes
  • Passion for developing local marketing, building great relationships within the community
  • Ability to motivate staff to excel in high-volume, time sensitive environment
  • Ability to consistently deliver high quality food and service

Salary Range & Benefits

  • $36,000 – $42,000/yr. based on experience
  • Obtainable bonus program based off 7% of base salary
  • Benefits package including medical insurance (75% employer paid!)
  • Annual Performance / Salary Review
  • PTO benefits

Job Category Restaurant Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

FOUR HABITS TO APPLY WHEN IT COMES TO GUEST SERVICE FEEDBACK

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With an increasing number of apps like Yelp, Yellow Pages and other review sites, guest service has lost any context for face to face transactions, and has more and more become a “spectator sport”.

When guests are unsatisfied, it’s no longer a private matter.  Outsiders are now witnesses to what once could have been a private matter, but now posted up across apps and other online mediums for all to see.

The transparency of the increasing online world provides both a challenge and an opportunity for restaurants alike.

To embrace the change implement these four guest service habits:

Habit: Follow up with all complaints.
Good or bad, get to replying on all online review mediums.  Every restaurant must commit to answering diner complaints wherever they appear, including Facebook, Twitter, Instagram, Yelp, TripAdvisor other local review sites, discussion boards, and even new chat-based tools like WhatsApp and Facebook Messenger.
Your guests are selling your brand, so make sure you thank them! Plus, for the reviews that are less than singing your praise, offering an apology and a bonus for giving your place another try… this will speak volumes to all the outsiders reading along.

Habit: Reply to all complaints and feedback quickly.
Did you know, 40 percent of consumers who complain on social media expect a response within one hour, according to Hug Your Haters data.

The guests who keep your business afloat want to hear from you! For many business owners, this may require assigning an online community manager to not only market your business, but to follow up with all comments and reviews left in a timely manner.

Habit: Keep it positive, Polly.
Let’s say, someone just blasted on your world renown menu items via social media… sure it might not seem fair for all onlookers to see such terrible feedback about the menu you’ve worked endlessly to perfect, but it’s their right.

Some will love what you offer and others will be haters. Here’s the bottom line, no matter how ugly, harsh and sometimes downright ridiculous these guest reviews may be, keep positive. Don’t take the criticism personally… acknowledge it and move on.

Habit: Know who complains.
Women complain about restaurants 62 percent more than do men, and women complain about restaurants more than about any other type of business, according to research fom Hug Your Haters.
Whether they are good, bad or crazy, the vast majority-95 percent-unhappy guests will never complain in a way the restaurant can find it. They may say something privately to their friends, but they won’t “raise their hand.” Take it from the facts, this means that the guests who do take the time to complain are doing restaurants an enormous favor by pointing out how the business can improve.
Embrace the feedback, make changes for the better and keep on!

Job: Food and Beverage Director

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

 

Newport OregonMarket Newport, OR

Job Description 

Live and work in one of the west’s most beautiful destinations….the Oregon coast! This is an outstanding opportunity to lead one of the area’s panoramic oceanfront properties. Located in a forested setting alongside Agate Beach, this property has new ownership and a new lease on life…. this resort is experiencing a $6.5 million remodel to exceed today’s guest’s expectations.

We are seeking a talented Food and Beverage Director candidate to operate this resort hotel’s restaurant and convention programs. Located in the heart of the beautiful Oregon coast, this resort is positioned for tremendous sales growth and regional recognition. This is a chance to be part of something special, a once in a lifetime opportunity!

Requirements Ideal candidate will have the following:

  • College Degree in Hotel/Restaurant Management or related field of study or minimum of two years of food and beverage management.
  • Ideal candidate will be on the upward side of their career, to be both looking to gain experience and make a name for themselves within the organization, with potential for growth within the company.
  • Ability and experienced in the daily management of a food and beverage staff.
  • Experienced in the development and control of the overall Food and Beverage operations, both revenue and expense.
  • Experienced in repositioning / rebranding of restaurants.
  • Passion for developing a top quality work environment along with mentoring a team of professionals.
  • Proficiency with financial statements, scheduling, payroll, accounting and progressive discipline.
  • Strong guest-oriented philosophy.

Salary Range & Benefits

  • Starting salary range is $55k to $65k depending upon experience
  • Tailor made bonus program worth up to 15% of base salary
  • Medical, Dental and Life Insurance Coverage
  • Annual Performance / Salary Review
  • Relocation package offered for qualified out-of-town candidate.
  • Opportunity to live and work in the “Pacific Wonderland”, the Oregon coast is known for both its outdoor pursuits and pristine beauty.

Job Category Food and Beverage Director

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant Kitchen Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

 

Screen Shot 2016-02-08 at 3.55.28 PMMarket Portland, OR

Job Description 

We have an excellent opportunity for the right individual to become part of a successful, secure and expanding locally owned restaurant company with a 24 year track record. We are seeking a passionate, experienced and energetic Restaurant Kitchen Manager to oversee and lead this iconic restaurant’s $3.6 million dollar dining operation. This restaurant is recognized by PDX Eater.com as one of “38 Essential Portland Restaurants”. The ideal candidate will be someone who can be successful at the current location, while growing experience to open a new location in November of this year.

Requirements Ideal candidate will have the following:

  • Strong high volume line and prep skills
  • Ability to execute menu consistently with the highest quality standards
  • Control costs proactively, delivering established profitability goals
  • Ability to train, teach and mentor with passion
  • Ability and desire to grow into multi-unit supervision
  • Delivering a great guest experience is a top priority
  • Strong operational skills in sanitation and food safety

Salary Range & Benefits

  • Starting salary range is $50,000 – $60,000 based on experience (generous salary increase when next restaurant opens in November)
  • $350 monthly food cost bonus
  • Balanced quality of life schedule (53 – 58 hrs. per week)
  • Medical Insurance allowance
  • PTO (2 weeks annual vacation, 5 days annual paid sick leave)

Job Category Restaurant Kitchen Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

KEY HIRING ESSENTIALS TO AVOIDING TURNOVER

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From what goes on the plates to who serves it, it all comes down to who you hire.  What are they like? How do they interact with the guest? What’s their reaction to conflict? One bad hire can infect and affect an entire staff and bring a line of issues for yourself and your guest.
Beyond a bad hire ruining a guest experience, the cost of a bad hire is high.  According to the Council of Hotel and Restaurant Trainers, the average cost wasted on a bad hire is $20,000 per manager and $2,225 per hourly employee. Let the numbers speak for themselves.
So before your cash goes down the drain and a bad reputation spreads from poor guest experiences, consider these 2 key hiring essentials – it might just save you both time and money!
Hire the candidates with a level of high engagement. 
What’s the employee’s engagement level? It’s a candidates market and individuals are looking for the greatest and newest opportunities consistently.  Beyond the hire that stands out on paper with the skills to perform well, who are the ones with a genuine interest in the food and beverage industry as a whole? They are the ones likely to be satisfied in your working environment and therefore a steady employee.
More than just engaged in the industry, hire the candidate with shown social engagement skills too.  When employees are socially engaged in their career, guests notice it too. So what’s “socially engaged” mean? We’re talking about the candidates who like to lend a helping hand to their fellow co-workers, find importance in celebrating accomplishments and are not out to just make a buck or two…We’re talking about the ones who speak with the guest dining and are eager to ensure their experience is the best and most welcoming possible. Whether you’re after a close knit family culture, a strong team emphasis or any other cultural work ideas, hire the candidates who have shown you the social skills to meet your goals.  Your guest and other employees will thank you for the engagement levels each new employee possesses.
Hire the candidate you have screened fully.
It’s the 21st century and that means a whole new world of opportunity to automate the age-old hiring process.
From online applications to personality test, take advantage of the tools available to help “do the legwork” for you to weed out the candidates who don’t make a qualified fit.  Find out more than just previous work history and education… discover their character and outlook on work with a variety of online questionnaire surveys.
There’s far more to screening a candidate for hire beyond a one-time face to face interview.  In fact, it’s the hires that you interview one time with just a paper application who are costing you the big bucks we call turnover.  One example to setting an automated screening process to help eliminate high turnover rates could include setting up online surveys for previous employers and references to reply with detailed information on each candidate’s performance.
There’s more to the age-old practice of hiring than ever before… what are you doing to make it not only hard for candidates to want to walk away from your company after their hire, but before even accepting the position to ensure you’ve got the right hire?