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Pacific Coast Hospitality

hiring

HIRING THE BEST TO RECRUIT YOUR BEST HIRES:

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It’s simple, we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.  But to do that, we’ve worked hard for years to be accomplished, polished, trained and equipped to spot the right candidates.

It’s important for you to know who we’re recognized by, a little credentials goes a long ways when it’s your time and company depending on top talent to be found. We’re not the usual restaurant recruitment firm. We find people not typically found through traditional channels because we’ve been trained to do that.

Hiring the best staffing service will make a huge impact on your company and lead to you feeling confident with each new hire.  Be sure and not wait until your staffing needs are urgent to research and find the right recruiters/ staffing service for you.  Give yourself time and know who you’re calling to recruit when it’s time to hire.

Here’s Pacific Coast Hospitalities Affiliates:

  • National Assoc. of Personnel Services (NAPS) logo
  • National Association of Personnel Services logo
  • National Restaurant Association logo
  • Oregon Restaurant & Lodging Association logo
  • California Restaurant Association logo
  • Hawaii Restaurant Association logo
  • Alaska Cabaret , Hotel, Restaurant & Retailer's Association logo
  • British Columbia Restaurant & Food Services Association logo
  • Washington Restaurant Association logo

Spice Up Your Resume So You Can Spice Up in the Kitchen

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resume
©istock.com/PaulPaladin

It’s a first impression – your resume is who you are without ever meeting the recruiter looking to place candidates.  So it’s essential whether you’re writing your first resume or revising it for a mid- career job search that you avoid the most common pitfalls.

  1. Typos and grammatical errors

    2. Your resume should be grammatically perfect. Employers will instantly see the mistakes and read between the lines to assume your lack of detail or level of commitment to excellence. Alter your resume to be perfect – spelling, punctuation and formatting.

  2. Highlighting duties, rather than accomplishments

    3. It’s easy to comply list the start and end dates of each job you’ve held- but employers don’t care so much about what you’ve done, but rather what activities/ projects you’ve accomplished.

    Outline big projects of events you’ve worked to accomplish. Include details on the scope of work and skills required to complete those. What makes what you did above the rest of those applying? Tell that.

  3. Don’t miss the specifics

    4. Employers need to understand what you’ve accomplished and how you’re experienced. For example:

    • Worked with employees in a restaurant.
    • Recruited, hired, trained and supervised more than 50 employees in a restaurant with $1 million is annual sales.

    Both of these tell the same person, yet one states details, and details matter.

  4. Choose verb actions with care

    5. Avoid using the phrases “responsible for”, instead, use action verbs like “resolved”, “developed”, “managed”, etc.

  5. Include all information

    6. It may seem logical to eliminate odd jobs held while in school or in-between jobs. But those are important too – they show a variety of skills you hold and may directly relate to the position you’ve applied for. Don’t be afraid to list the odd ends of your career path-  in come cases, variety is attractive to hiring companies.

  6. Get your contact information correct

    7. What would be the point of submitting a resume if your contact info was incorrect? Your resume may be incredibly strong, but if you can’t be easily contacted, you chances of getting an interview decrease.

Job: Restaurant General Manager

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Pacific Coast Hospitality recruits the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Portland, Oregon skyline | Pacific Coast Hospitality hospitality recruitersMarket Portland, OR

Job Description

We have an excellent opportunity for the right individual to become part of a successful and secure locally owned restaurant company. We are seeking a passionate, experienced and energetic Restaurant General Manager to oversee and lead this Italian restaurant’s $2.3 million dollar dining and catering operation.

Requirements

Ideal candidate will have the following:

  • 2 years of increasing restaurant General Management experience.
  • Ability to show initiative, provide direction, and work with others as part of a coordinated team.
  • Effective supervisory, leadership, hands-on management and coaching skills.
  • Ability to communicate on various levels including other management team members, peers and Guests.
  • Fluent with MS Suite: Outlook, Word, and Excel.
  • Control costs proactively, delivering established profitability goals.
  • Ability to train, teach and mentor with passion.
  • Delivering a great guest experience is a top priority.

Salary Range

  • Starting salary range is $56,000 – $60,000 including monthly profitability bonus
  • Discretionary bonuses available

Company Benefits

  • Balanced quality of life schedule (53 – 58 hrs. per week)
  • Employer paid medical insurance
  • Paid Vacation (1 week after one year, 2 weeks after 3 years)

Job Category General Manager

Job Type Full Time

If this position seems like you – please submit a resume and cover letter through the form below. We will contact you via telephone or email for an initial interview.

 

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Job: Operations Manager / Franchise Consultant

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Portland, Oregon skyline | Pacific Coast Hospitality hospitality recruiters

Market Portland, OR

Job Description 

We have a unique corporate position to fill based in the Portland Oregon market, offering an excellent balance of career growth and quality of life. This position offers primarily “office hours”…no late nights, very few weekends. Yes…unheard of in our industry!

This small, entrepreneurially driven QSR coffee company is based in Portland OR, is expanding their franchise community, and is seeking an Operations Manager / Franchise Consultant to help lead their growth. Currently operating 19 franchise locations in 7 states, plans call for 4 new franchised restaurant openings per year. The organization is looking for a self-motivated, problem solving, experienced leader to drive operational excellence that delivers on their two brand’s mission statements. While ensuring that the main focus is on delivering a great guest experience, the ideal candidate will have a prominent and visible presence in the restaurants, teaching, leading and consulting with the current 19 Franchise Operators and their respective restaurants in order to help them achieve operational and financial excellence. This involves implementation of key initiatives, new products and systems, as well as completing business reviews and serving as a business advisor on sales, profit growth, cost management and guest service execution. The ability to build strong relationships with franchise operators to ensure that business operations and practices are in compliance with franchise agreements and Company standards will be essential to this role.

 

Requirements Ideal candidate must have the following:

  • A strong background in Multi-Unit Franchise Operations / Business Management within the fast food /coffee service restaurant industry. Both BOH and FOH experience is necessary.
  • Proficiency in food costing, labor costing and P&L analysis.
  • Restaurant management training experience.
  • New unit opening experience is highly preferred. Must be available to travel for new restaurant openings.
  • Proven ability to set goals and inspire store level teams and Franchise Owners toward personal improvement and operational development.
  • Positive and friendly attitude with the initiative to appropriately deal with Franchise Owners and employees in any situation – new store opening and on-going training and operations.
  • Outgoing, energetic individual who is performance driven and able to work independently delivering non-stop results.
  • Strong oral and written communication skills and excellent critical thinking/problem-solving abilities.
  • An individual who is detailed / action oriented and demonstrates high standards of integrity, trust, and ethics.

Salary Range and Benefits

  •  Starting salary $44k – $48k based on past experience and salary history.
  • Bonus Program
  • Annual Reviews including Salary Review
  • Paid Company Insurance
  • Paid Vacation

Job Category Operations Manager / Franchise Consultant

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Los Angeles, CA—Pacific Coast Hospitality. Restaurant Recruitment for Los Angeles, CA

Market Pomona, CA

Job Description 

Want a bold new career with one of the most exciting sports themed bar and grill concepts in Southern California? This locally owned sports pub with OTB is seeking a talented General Manager to lead this exciting establishment that caters to sporting enthusiasts and families alike.

We’re looking for an energetic inspiring leader to fit a full-time restaurant General Manager role, with a need to succeed in an exciting, fast paced, sports themed environment.

Topmost responsibilities of this position include motivating and coaching a talented staff to deliver an outstanding experience to our guests while upholding top-notch standards in food and beverage quality in a fast-paced, high-volume atmosphere. Responsibilities also include other management tasks to ensure profitability and sound operations, such as quality staffing, inventory control and maintaining a clean, safe environment. The ideal candidate has high-volume restaurant experience, proficiency in a sports themed environment, OTB/gaming experience, demonstrates a desire to continue growing both professionally and personally, and is eager to learn new skills and competencies on a daily basis. This is an opportunity for the right candidate to experience professional growth with a well-established concept. Join a team that is all about sports, great food, family and friends.

Responsibilities include:

  • Understands the Profit and Loss Statement and helps create action plans for opportunity areas.
  • Ensures overall food quality and handling, safety, security, service and cleanliness standards are met.
  • Hires, trains, schedules, coaches and counsels, supervises, reviews and terminates as necessary to meet standards of excellence.
  • Ensures that all necessary and industry standard restaurant cost control systems are in place, in practice, spot checked and enforced. This includes, but is not limited to, bottle-for-bottle requisitioning, chit-for-food/chit-for-beverage procedures, shelf-to-sheet inventorying, etc.
  • Meeting and communicating with the guests of the restaurant. We want our guests to feel like they our valued friends!
  • Builds community relations and promotes the growth of the concept within and outside of the four walls.
  • Familiarity with horse racing and its related wagering operations preferred, not required
  • Working with supervisors, company finance, and director to control cost and maximize efficiency.
  • Attends and conducts regularly scheduled staff meetings as required to ensure effective communication.
  • Handles complaints, develops staff, provides budgeting and forecasting, and manages payroll and inventory controls.

Requirements Ideal candidate must have the following:

  • Extensive food, beverage, and bar service knowledge in comparable food and beverage operation.
  • Familiar with sporting events and accompanying promotions.
  • Minimum of 3 years previous experience in a sports bar or similar venue.
  • Proven success record in building sales.
  • A 4-year college degree is highly desirable, but not required.
  • Ability to build excellent professional guest relationships while meeting approved budgetary goals in sales and cost controls.
  • Extensive knowledge of food and beverage products, including proper storage techniques.
  • Ability to successfully manage projects to completion and accomplish goals as assigned in a timely basis.
  • Knowledge of the operational and maintenance requirements of all the equipment utilized in the facility to which assigned.
  • Ability to prepare, plan and forecast labor costs and scheduling to meet guest needs.
  • Training, coaching, and leadership skills.

Salary Range & Benefits

  • Competitive Salary (ranging from $58k – $90k depending on experience)
  • Monthly Bonus Plan (up to 10% of base salary)
  • Annual Performance / Salary Reviews
  • Company Paid Medical Insurance Plan (Medical, Dental, Life)
  • Tuition Reimbursement
  • 401k Plan
  • Company Profit Sharing
  • Paid Time Off
  • 25% Discount at Onsite Childcare  Facility

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant Assistant Kitchen Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Seattle, WA — Pacific Coast Hospitality hospitality recruitmentMarket Seattle, WA

Job Description  Committed to quality products and service, respectful to all, exceeding guest expectations…the operating values of this local grown restaurant company. Locally (Seattle) owned and operated restaurant group, demonstrating consistent growth over the past 13 years with industry low turnover is seeking experienced Restaurant Assistant Kitchen Manager candidates to lead one of its well-recognized neighborhood locations.

This local concept is recognized for award winning menus, fun happy hours, and fast and friendly service. It’s a place where friends and neighbors can gather to sip on a custom cocktail or taste a local microbrew, and get some great food in a comfortable, fun, neighborhood environment.

The Restaurant Assistant Kitchen Manager is responsible for contributing to the Company’s mission by providing strong leadership for the crew which results in meeting Guest’s expectations. Areas of responsibility include:

  • Solutions are sought for all problems with a “can do” environment.
  • Technical Work: Strong presence on the hotline in both a technical and managerial aspect
  • Crewmembers are coached, trained, and developed in their job positions.
  • Plate presentations meet company guidelines.
  • Assisting with developing special menus and promotions.
  • Food cost and Labor goals are achieved.
  • All decisions are made with and communicated with a “Guest First” approach.

Requirements Ideal candidate must have the following:

  • 3-4 years high volume cooking experience
  • Strong technical ability in all areas of the kitchen including prep, pantry, broiler, sauté, fry
  • Positive and enthusiastic team player that leads by example
  • Introductory management experience including but not exclusive to closing and opening of the restaurant, ordering, and quality control
  • Quick and eager to learn new skills, and a desire to progress in title and responsibility
  • Good communication skills, ability to communicate goals to crew members from upper management. Delegate and follow through with tasks in order to achieve results

Salary Range and Benefits

  • Starting salary range is $36,000 – $44,000/yr.
  • Generous Bonus Program (10% of base salary) distributed monthly
  • Medical and Dental Insurance Coverage
  • Annual Performance / Salary Review
  • Outstanding Growth Potential

Job Category Assistant Kitchen Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Firing for Cultural Fit

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©istock.com/rtmstock
©istock.com/rtmstock

 

It is tough to admit, but in reality, team members hired day one are not always the right people to grow your business to the next level.  Sometimes these people are not ideal fits for “fast growth culture” writes Ilan Mochari for Inc.com.  Other times the vision of a company is redefined or the needs shift.  Hiring for cultural fit is common practice, firing is necessary as well.  Mochari offers 3 great tips for firing an employee who is not a cultural fit:

 

Tip 1: Systemize the culture throughout your organization.

Mochari points out in the beginning of his article that if cultural mismatch is the main reason for firing, you must have quantifiable reasons for the mismatch.  Vague answers such as ‘This isn’t a good fit’ or ‘This is not going to work out” are not strong.  If you “codify cultural fit into your human resources processes” you will have something tangible; you will have clarified what it means to be a fit for the company.  In the long run, this will give you firm ground to stand on if you have to let someone go.

 

Tip 2: Draw attention to the long-term success of the employee.

Firing a hard working employee is not ideal.  But, if you emphasize that they will be happier elsewhere, it will make the blow more bearable.  Often times the employee will be grateful for their termination as they will realize they can be more successful, and ultimately happy in a different environment.

 

Tip 3: Help the employee search for a better job.

After dismissing and employee, ignite an enthusiasm to search for a better job by helping them find a better position.  Though it may sound odd, it is a common practice.  Mochari quotes a recent poll by SmartBlog which found, “a whopping 67.5 percent of business leaders help by making introductions or offering guidance”.  In return, you may see long-term effects of improved retention practices as current and former employees may be less hesitant to speak out about dissatisfactions.

 

Hiring the Right Chef for Your Restaurant

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A chef might be called the heart of the kitchen.  They are the lead creative force of a business, no matter how casual or upscale the place may be.  This important role brings with it the responsibility of overseeing all kitchen operations.  When you are interviewing a candidate for a chef position, make sure to ask these questions:

1.) What is your philosophy on _____________?

You could be broad in filling in the blank asking about the candidates philosophy on food.  Or you could be specific and inquire about their thoughts on customer service.  It is important that you and your new chef agree on philosophy in order to create the most enjoyable and tasty experience for your employees and patrons.

2.) How would cook this dish?

John Stableforth, the director of a successful catering consultancy firm, encourages employers to share a part of their menu with a candidate.  Ask them to describe how they would prepare and serve one of the dishes.  This will show you their creative side as well as introduce their cooking methods.  Always ask if you don’t understand an answer about the cooking.  If you are not a chef, it is ok to ask them to explain.  Remember to ask about speed.  If you restaurant prepares large quantities of food, be sure your chef has experience and comfort in this area.

Check out Stableforth’s thoughts on hiring the right chef here.

3.) What experience do you have as a leader?

Bruce Buschel, an avid blogger featured on the NYTimes website in 2010, calls chefs “creative people who create in stressful situations and are given a wide berth by most colleagues.”  Your chef candidate may be able to cook and serve amazing dishes, but that is only one side of the job which you seeking to hire them.  Ask your potential employee about their experience leading a team.  You will want someone who you trust to supervise and train others; confident and commanding.

Check out Buschel’s article here.

 

Finding the right chef for your business is a time consuming task.  Take the time to ask the important questions to ensure your new chef can deliver quality plates and smoothly run your kitchen.