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Pacific Coast Hospitality

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Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: Portland, Oregon skyline | Pacific Coast Hospitality hospitality recruiters
Market Portland, OR

Job Description 

Do you love to entertain? Provide a unique and memorable experience for others? Are you strong in service, generous in hospitality? Are you hungry to make a bold impact? If so, we have the ideal career opportunity for you! One of the countries newest and fastest growing interactive entertainment concepts is looking for leadership at all levels (General Managers, Assistant General Managers, and Event Coordinators) to fuel their growth, both locally and nationally.

This emerging concept is forward thinking, technology driven, and high-energy. They are a diverse group of individuals, each with their own personality and dreams, coming together to deliver their moto “to give our guests the best moments of their weeks, years and lives”. They also believe in a healthy and sustainable work/life balance, and honor your free time with two full, uninterrupted days off per week!

Requirements Ideal General Manager candidates will have the following:

  • Have at least two (2) years’ experience in the hospitality/service industry as a General Manager, Assistant Manager, or Kitchen Manager.
  • Fearless critical thinkers ready to use computer and math skills as necessary.
  • Passionate believers in communication, both verbal and written.
  • Hire for drive and attitude first (you can learn the technical stuff).
  • Experience in hiring, training and developing a team (people love to work with you).
  • Thrive in fast-paced, multi-task environments (especially when it’s busy or stressful).

Salary Range & Benefits

  • Competitive salary , starting salary range is $55,000 – $65,000/yr. based on experience
  • Generous medical and dental  insurance coverage provided
  • Liberal PTO provided
  • Excellent work/life balance!
  • Annual Performance / Salary Review
  • Outstanding Growth Potential

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant General Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

photo: San Francisco —Pacific Coast Hospitality. Restaurant Recruitment for San Francisco, CA

Market San Francisco, CA

Job Description 

Do you believe in the power of food that is handmade – food that is crafted with love and care? Flat bread made fresh in-store daily; sauces seasoned with spices we roast in small batches, the freshest local produce available….we’ve created something different! We don’t just think of ourselves as a restaurant. We’re a place to break bread with friends and a great way to introduce them to the wonders of a new cuisine. We believe that you don’t need to go to a fancy sitdown restaurant to be treated like a king. Walk through our doors, be our guest. Leave the rest to us. Everything we do is with the goal of putting a smile on your face.

We are searching for bright and talented General Manager candidates with experience in high volume (average annual sales $2.5 million) fast-casual restaurant management to lead the growth of this quickly emerging concept. The ideal candidate must possess a track record and passion for delivering outstanding guest experiences, mentoring and developing others, and thrive in an environment of rapid expansion and personal development. Our leaders must maintain high standards of restaurant cleanliness, sanitation, food quality, and facility management.

Requirements Ideal candidate will have the following:

  • Minimum 2-3 years fast-casual restaurant management experience
  • Strong organizational, communication, delegation, and leadership skills
  • Commitment to providing outstanding guest service
  • Passion for developing and mentoring a team
  • Track record of achieving financial results
  • Strong honesty, integrity and guest-oriented philosophy

Salary Range & Benefits

  • Starting Salary Range is $55,000 – $70,000/yr. based on experience
  • VERY Generous Bonus Potential
  • 2 Weeks PTO Per Year
  • Company Stock Incentive Plan (coming in 2017!)
  • Medical Insurance with Generous Company Contribution
  • Very Balanced Lifestyle
  • Excellent Opportunities for Career Growth

Job Category Restaurant General Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

3 Ways You’re Making the Job Search Harder Than It Has to Be

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Anyone who has ever been on the search for a new job knows just how stressful the process can be. From analyzing every word on your resume to worrying over the time it takes to hear back after sending in an application, there is stress around every corner. Why would anyone intentionally make it harder than it has to be? The truth is that many of us do! Here are 3 ways that you’re making your job search more difficult than it needs to be.

You aren’t updating your resume for each application. Sure, the basic facts will always remain the same. Your last employer will always been your last employer and that alma mater is never changing, but there are some key things that should. You should determine with skills and experiences from past jobs to highlight based on the job description of the position you’re applying for. Maybe they’re looking for a kitchen manager with leadership experience? Be sure to highlight that specifically on the resume you submit for that opening.

You’re underestimating yourself. This one is what holds most people back. You see a long list of qualifications and duties on a job listing & immediately assume it isn’t for you without an extra second of thought. It’s important to take a step back and really look at your skills and experiences. Most of the time you’re more qualified than you think! If you meet most of the desired skills listed on a job posting, highlight them on your resume and go ahead and apply. Very rarely does anyone check every single box on the job description, so you’re only hurting yourself by holding back.

You don’t utilize professional staffing companies. Why wouldn’t you want the help of people who specialize in hiring and placing talent within your specific industry? Professional staffing companies work with both companies looking to hire and individuals searching for a job to find the best match for everyone involved. Many companies, like us here at Pacific Coast Hospitality, also offer additional services to help candidates put their best foot forward in the job hunt. Take a look at our candidate services here.

3 Ways You're Making the Job Search Harder Than It Has to Be

by

Anyone who has ever been on the search for a new job knows just how stressful the process can be. From analyzing every word on your resume to worrying over the time it takes to hear back after sending in an application, there is stress around every corner. Why would anyone intentionally make it harder than it has to be? The truth is that many of us do! Here are 3 ways that you’re making your job search more difficult than it needs to be.
You aren’t updating your resume for each application. Sure, the basic facts will always remain the same. Your last employer will always been your last employer and that alma mater is never changing, but there are some key things that should. You should determine with skills and experiences from past jobs to highlight based on the job description of the position you’re applying for. Maybe they’re looking for a kitchen manager with leadership experience? Be sure to highlight that specifically on the resume you submit for that opening.
You’re underestimating yourself. This one is what holds most people back. You see a long list of qualifications and duties on a job listing & immediately assume it isn’t for you without an extra second of thought. It’s important to take a step back and really look at your skills and experiences. Most of the time you’re more qualified than you think! If you meet most of the desired skills listed on a job posting, highlight them on your resume and go ahead and apply. Very rarely does anyone check every single box on the job description, so you’re only hurting yourself by holding back.
You don’t utilize professional staffing companies. Why wouldn’t you want the help of people who specialize in hiring and placing talent within your specific industry? Professional staffing companies work with both companies looking to hire and individuals searching for a job to find the best match for everyone involved. Many companies, like us here at Pacific Coast Hospitality, also offer additional services to help candidates put their best foot forward in the job hunt. Take a look at our candidate services here.

FOUR HABITS TO APPLY WHEN IT COMES TO GUEST SERVICE FEEDBACK

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With an increasing number of apps like Yelp, Yellow Pages and other review sites, guest service has lost any context for face to face transactions, and has more and more become a “spectator sport”.

When guests are unsatisfied, it’s no longer a private matter.  Outsiders are now witnesses to what once could have been a private matter, but now posted up across apps and other online mediums for all to see.

The transparency of the increasing online world provides both a challenge and an opportunity for restaurants alike.

To embrace the change implement these four guest service habits:

Habit: Follow up with all complaints.
Good or bad, get to replying on all online review mediums.  Every restaurant must commit to answering diner complaints wherever they appear, including Facebook, Twitter, Instagram, Yelp, TripAdvisor other local review sites, discussion boards, and even new chat-based tools like WhatsApp and Facebook Messenger.
Your guests are selling your brand, so make sure you thank them! Plus, for the reviews that are less than singing your praise, offering an apology and a bonus for giving your place another try… this will speak volumes to all the outsiders reading along.

Habit: Reply to all complaints and feedback quickly.
Did you know, 40 percent of consumers who complain on social media expect a response within one hour, according to Hug Your Haters data.

The guests who keep your business afloat want to hear from you! For many business owners, this may require assigning an online community manager to not only market your business, but to follow up with all comments and reviews left in a timely manner.

Habit: Keep it positive, Polly.
Let’s say, someone just blasted on your world renown menu items via social media… sure it might not seem fair for all onlookers to see such terrible feedback about the menu you’ve worked endlessly to perfect, but it’s their right.

Some will love what you offer and others will be haters. Here’s the bottom line, no matter how ugly, harsh and sometimes downright ridiculous these guest reviews may be, keep positive. Don’t take the criticism personally… acknowledge it and move on.

Habit: Know who complains.
Women complain about restaurants 62 percent more than do men, and women complain about restaurants more than about any other type of business, according to research fom Hug Your Haters.
Whether they are good, bad or crazy, the vast majority-95 percent-unhappy guests will never complain in a way the restaurant can find it. They may say something privately to their friends, but they won’t “raise their hand.” Take it from the facts, this means that the guests who do take the time to complain are doing restaurants an enormous favor by pointing out how the business can improve.
Embrace the feedback, make changes for the better and keep on!

Job: Food and Beverage Director

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

 

Newport OregonMarket Newport, OR

Job Description 

Live and work in one of the west’s most beautiful destinations….the Oregon coast! This is an outstanding opportunity to lead one of the area’s panoramic oceanfront properties. Located in a forested setting alongside Agate Beach, this property has new ownership and a new lease on life…. this resort is experiencing a $6.5 million remodel to exceed today’s guest’s expectations.

We are seeking a talented Food and Beverage Director candidate to operate this resort hotel’s restaurant and convention programs. Located in the heart of the beautiful Oregon coast, this resort is positioned for tremendous sales growth and regional recognition. This is a chance to be part of something special, a once in a lifetime opportunity!

Requirements Ideal candidate will have the following:

  • College Degree in Hotel/Restaurant Management or related field of study or minimum of two years of food and beverage management.
  • Ideal candidate will be on the upward side of their career, to be both looking to gain experience and make a name for themselves within the organization, with potential for growth within the company.
  • Ability and experienced in the daily management of a food and beverage staff.
  • Experienced in the development and control of the overall Food and Beverage operations, both revenue and expense.
  • Experienced in repositioning / rebranding of restaurants.
  • Passion for developing a top quality work environment along with mentoring a team of professionals.
  • Proficiency with financial statements, scheduling, payroll, accounting and progressive discipline.
  • Strong guest-oriented philosophy.

Salary Range & Benefits

  • Starting salary range is $55k to $65k depending upon experience
  • Tailor made bonus program worth up to 15% of base salary
  • Medical, Dental and Life Insurance Coverage
  • Annual Performance / Salary Review
  • Relocation package offered for qualified out-of-town candidate.
  • Opportunity to live and work in the “Pacific Wonderland”, the Oregon coast is known for both its outdoor pursuits and pristine beauty.

Job Category Food and Beverage Director

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

Job: Restaurant Kitchen Manager

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We’re Pacific Coast Hospitality…we recruit the best, most qualified leadership talent for top hospitality organizations across the western U.S. and British Columbia.

 

Screen Shot 2016-02-08 at 3.55.28 PMMarket Portland, OR

Job Description 

We have an excellent opportunity for the right individual to become part of a successful, secure and expanding locally owned restaurant company with a 24 year track record. We are seeking a passionate, experienced and energetic Restaurant Kitchen Manager to oversee and lead this iconic restaurant’s $3.6 million dollar dining operation. This restaurant is recognized by PDX Eater.com as one of “38 Essential Portland Restaurants”. The ideal candidate will be someone who can be successful at the current location, while growing experience to open a new location in November of this year.

Requirements Ideal candidate will have the following:

  • Strong high volume line and prep skills
  • Ability to execute menu consistently with the highest quality standards
  • Control costs proactively, delivering established profitability goals
  • Ability to train, teach and mentor with passion
  • Ability and desire to grow into multi-unit supervision
  • Delivering a great guest experience is a top priority
  • Strong operational skills in sanitation and food safety

Salary Range & Benefits

  • Starting salary range is $50,000 – $60,000 based on experience (generous salary increase when next restaurant opens in November)
  • $350 monthly food cost bonus
  • Balanced quality of life schedule (53 – 58 hrs. per week)
  • Medical Insurance allowance
  • PTO (2 weeks annual vacation, 5 days annual paid sick leave)

Job Category Restaurant Kitchen Manager

Job Type Full Time

If this position seems like you – please click on this link to submit your resume and cover letter. https://www.pacificcoasthospitality.com/careers-in-hospitality/  We will contact you via telephone or email for an initial interview.

4 Ways to Improve Your Hospitality Hiring Process

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Hiring the right people and limiting employee turnover are two of the biggest challenges every hospitality manager faces. Bad hiring decisions can affect customer satisfaction, team morale, & increase turnover. Fortunately, making good hiring decisions will have the opposite effect. Use these 4 tips to be sure that you’re investing your time training people who plan to stick around and will be a positive addition to your team.

 

Cast a Wide Net: What’s the first step to be sure you attract the best candidates? Be sure they know about the opening. Don’t just post a position to your website & hope for the best. You want to get your job listing in front of as many job seekers as possible. Tell current employees, put notices where your target employees would see them, add the listing to online career boards in your area, and post on job boards specific to your industry like Hcareers.com. The more applications and resumes you receive, the better your chances of finding a stand out candidate.

 

 

Interview Each Candidate Consistently: Every candidate brings something different to the table. There are those with stellar resumes but a more reserved personality, and those who will walk into an interview & win you over with their confident demeanor before you even glance at their experience. It’s important to know exactly what qualifications are needed to effectively fill your opening & then interview each candidate consistently to find the best fit. Don’t let a big personality win you over without asking them the same questions as everyone else to be sure the skills are there as well.

 

Consider Your Current Staff: A team that works well together is the key to a successful business. You need to hire a team player who fits in with the way your current staff works. Be sure to ask questions in the interview about the candidate’s past team performance and be on the lookout for too many answers that begin with “I” rather than “we”.

 

 

Emphasize Long-Term Benefits: This is the best way to find employees who will stick around. Interviewing and training new employees takes time and costs your business money, so you want to be sure you’re investing in people who are in it for the long haul. But potential employees want to know what’s in it for them too. You should discuss benefits such as vacation time & health insurance. Great employees are also looking at long term goals, so consider implementing mentoring and professional education opportunities as well.