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Pacific Coast Hospitality

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5 Ideas: Where to Find Top Employees

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You want to hire the best? So does everyone else. It’s not an easy thing to do and continually companies make hiring mistakes or struggle to find quality candidates. Hiring has its difficulties especially if your goal is to hire supreme restaurant managers and all you have is an hourly server budget to offer candidates.

So what can you do? Find the unpredictable talent.

Go against the grain and interview the candidates with resumes which are less than subpar. Find great talent not with the specific skills you need, but in character and work ethic – skills can be taught to complete task and drive your business forward.

Toss out the standard social stereotypes and find your next top hire.

 

Hire Military

You won’t regret an ex-military hire. The tried and true – trained up leaders are a hire which can adapt and will work hard. Whether you’re planning to hire a leader or were looking for a simple server, the military is one organization that places extreme emphasis on leader training and development.

An ex-military hire knows how to get it done – whatever it might be. They’ll be the ones to see the task through and make smart decisions whether involving only themselves or an entire team. Hire a veteran – you won’t regret the commitment to hard work they will bring.

 

Hire Recent Grads

You too were once the worker who didn’t have any experience and someone offered you that first job. Someone offered the chance and it was full on hard work to show that first employer you were a good gamble. New hires and recent grads are the young just entering the work force with eager hands and bright minds – you’ll gain high energy and enthusiasm by taking the risk on hiring the inexperienced.

 

Hire Post – Athletes

Similar to the recent grad, hiring a post college athlete might be your next best move. Every year approximately 400,000 student-athletes graduate from college and enter the job market. Athletes have worked within scholarship regulations and met national standards to compete in games. You’ll find these hires are self-disciplined, motivated, able to overcome defeat quickly and their heart beats to the rhythms of teamwork… who wouldn’t want to hire that type of character?

 

Hire layman Job Resume

You’ve seen the resumes and it’s fast food and warehouse job history – instantly you’re ready to put a pass on it…. But maybe not so quickly.

What are the skills you are really looking to hire? Good customer service? Attention to finite details? Teamwork savvy? The cashier at a worldwide fast food chain has been trained to display consistent customer service and the layman or warehouse worker has repeated the same processes over and over accumulating the ability to identify detail.

Don’t put a pass so quick on the unimpressive resumes from candidates.

Am I a Good Manager – Questions to Ask Yourself

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So you’ve been a manager for a while, maybe weeks maybe decades. Whatever the timeframe, we can all use a little gut check to get back in line with what it takes to be a top hospitality industry manager. We’ve outlined a few interview questions we’ve recycled here for you to do a little asking of yourself.

 

 

-What’s your biggest achievement as a restaurant manager been?

-What big things were you trying to achieve this past year?

-What were your staffing goals for this past year? How’s they turn out?

-What’s an example of a goal you didn’t meet? How come? How did you respond to that?

-What will success look like for your restaurant this year?

-How can you ensure that success to happen?

-What are the biggest obstacles your team will face this year?

-How has your management philosophy evolved as you’ve gained more management experience?

-What does the balance between not micromanaging but still being involved enough to be able to catch problems early on look like?

-When was the last time you fired someone? How many people in the past two years have your fired? Why?

-The best manager generate complaints from employees – so what complaints have you received and how can you change those to positives?

Evaluating Your Seasonal Staff: Who Should Stay & Who Should Go?

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Like most hospitality organizations, you hired seasonal staff for the holiday seasons or will hire additional summer staff to help with the busy times of business.  Having friendly staff serving guest on your restaurant’s patio is always a great time of the year- but what happens when the winter comes and the patio closes? Those hires must move on, or be hired permanently.  Quickly after temps are hired, it’s easy to evaluate the newest hires performance levels and who you’d want to keep around.

Hiring from temp to permanent is a great way to “test the waters” – see how each hire works, responds to circumstances and accepts positive criticism.  Are they the kind of employee you want others to model after? If so, it might be time to make a long-term commitment to a few of those season hires.

According to the annual Snagajob.com hiring forecast, major U.S. retailers and hospitality groups could keep as many as fifty percent of their seasonal employees after the winter holidays, turning them into permanent hires.  Seasonal employment offers companies a chance to evaluate a worker’s efforts before making a long-term commitment.

Here are some tips for choosing whether or not to change the seasonal hires to permanent hires:

 

1. Find out the level of interest of seasonal hires and their long-term plans. Hold conversations to gage their intentions and if hired on post season, they will be around and worth your investment.

 

2. Look at an employee’s productivity and examine the numbers as well as their work ethic – punctuality, attitude with fellow employees, etc. Choose the seasonal hires that are the whole package and will produce the best results for what your goals are.

 

3. Take time and talk with your recruiter – as experienced staffing professionals, Pacific Coast Hospitality, we have recruited and placed hospitality professionals for years and can help to gage what temp hires would be the best converts to permanent staff that would help fit your company’s strategic staffing goals.

 

 

Evaluating Your Seasonal Staff: Who Should Stay & Who Should Go?

by

Like most hospitality organizations, you hired seasonal staff for the holiday seasons or will hire additional summer staff to help with the busy times of business.  Having friendly staff serving guest on your restaurant’s patio is always a great time of the year- but what happens when the winter comes and the patio closes? Those hires must move on, or be hired permanently.  Quickly after temps are hired, it’s easy to evaluate the newest hires performance levels and who you’d want to keep around.
Hiring from temp to permanent is a great way to “test the waters” – see how each hire works, responds to circumstances and accepts positive criticism.  Are they the kind of employee you want others to model after? If so, it might be time to make a long-term commitment to a few of those season hires.
According to the annual Snagajob.com hiring forecast, major U.S. retailers and hospitality groups could keep as many as fifty percent of their seasonal employees after the winter holidays, turning them into permanent hires.  Seasonal employment offers companies a chance to evaluate a worker’s efforts before making a long-term commitment.
Here are some tips for choosing whether or not to change the seasonal hires to permanent hires:
 
1. Find out the level of interest of seasonal hires and their long-term plans. Hold conversations to gage their intentions and if hired on post season, they will be around and worth your investment.
 
2. Look at an employee’s productivity and examine the numbers as well as their work ethic – punctuality, attitude with fellow employees, etc. Choose the seasonal hires that are the whole package and will produce the best results for what your goals are.
 
3. Take time and talk with your recruiter – as experienced staffing professionals, Pacific Coast Hospitality, we have recruited and placed hospitality professionals for years and can help to gage what temp hires would be the best converts to permanent staff that would help fit your company’s strategic staffing goals.